Seynabou Dieng
Noblesville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Warm and friendly professional who helps customers in any situation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
This include prompt service and diplomatic communication, results-driven professional focused on delivering exceptional support for customer needs, successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication, customer-oriented team member with strong background in customer relations and administrative and management support, Provide leadership and vision which drives teams to meet goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Adam Cohn
Washington,DC, Washington DC
08.2018 - 07.2023
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Liaised with parents and guardians to discuss child progress.
- Documented children's growth and development.
Front Desk Guest Service Agent
W Hotel
Washington , DC
12.2017 - 07.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Housekeeping Attendant
W Hotel
Washington, DC
12.2016 - 11.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Supervisor
Sweet Green
Washington, DC
03.2016 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Certified Expert in QuickBooks Online - Bookkeeping
Quickbook
Online02.2023
Certificate On 6 Steps To 6 Figure Income - Selling Skills And Sales Operations
Dan Lok University
Online12.2020
Associate Degree in High Ticket Closing - Selling Skills And Sales Operations
Dan Lok University
Online06.2020
Associate of Business Administration - Accounting And Business Management
ITECOM
Dakar, Senegal06.2004
Skills
- Sales Expertise
- Office Management
- Problem-Solving Skills
- Business Planning
- Staff Discipline
- Team Assignments
- Time management
- Customer Service
Timeline
Childcare Provider
Adam Cohn
08.2018 - 07.2023
Front Desk Guest Service Agent
W Hotel
12.2017 - 07.2018
Housekeeping Attendant
W Hotel
12.2016 - 11.2017
Supervisor
Sweet Green
03.2016 - 11.2016
Certified Expert in QuickBooks Online - Bookkeeping
Quickbook
Certificate On 6 Steps To 6 Figure Income - Selling Skills And Sales Operations
Dan Lok University
Associate Degree in High Ticket Closing - Selling Skills And Sales Operations
Dan Lok University
Associate of Business Administration - Accounting And Business Management
ITECOM
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