Seynabou Diop
Brooklyn,NY
Summary
A highly dedicated and multilingual customer Service Specialist with over 3 years of experience in delivering exceptional client service, resolving complaints, and managing customer relationships. Proficient in interpreting across multiple languages and skilled at maintaining professionalism in high-pressure environments. Known for my ability to collaborate with teams and create positive outcomes even in challenging situations. Fluent in English, French, Fulani, and Wolof.
Overview
9
9
years of professional experience
Work History
Customer service agent (seasonal)
Delta Air lines
Brooklyn, USA
08.2021 - Current
- Delivered exceptional customer service by addressing client concerns such as flight delays, ticketing issues, and baggage mishandling
- Collaborated with cross-functional teams to provide smooth travel experiences, ensuring customers needs were met efficiently
- Consistently maintained a calm and professional environment demeanor in high pressure situations, diffusing conflicts and turning negative experiences to positive outcomes
Wolof interpreter
Language line solutions
, Remote
12.2021 - 01.2024
- Provided consecutive and simultaneous interpretation for medical, legal, and other formal settings, facilitating clear communication between Wolof and English parties
- Prepared for assignments by researching relevant terminology and context, ensuring accurate and effective interpretation
- Translated written documents as needed while maintaining strict confidentiality and adhering to professional ethical standards
Crew Member
McDonald’s
Brooklyn, USA
01.2016 - 11.2019
- Greeted customers, processed orders, and managed payments, consistently providing friendly and efficient service
- Prepared and packed food orders, ensuring accuracy and prompt delivery, including drive thru setting
- Assisted in training new employees on customer service standards and food preparation techniques
Education
Associate degree - Health science
York college
Queens, NY06.2021
Skills
- Customer service & relationship management
- Sales knowledge
- Microsoft office (word, Excel)
- Technical support
- Multilingual: English, French, Fulani, Wolof
- Interpretation & translation
Volunteer Experience
- Senegalese Youth in Brooklyn, Hosted multiple events on Saturdays with peers including fundraisers, and donations for the Senegalese community.
- New York Cares (NYC), Help pack meals daily to homebound older adults for more than 500 people.
- Annual Winter Coat Drive, Participate in the annual winter coat drive.
Languages
- English, Fluent
- French, Fluent
- Fulani, Fluent
- Wolof, Fluent
Timeline
Wolof interpreter
Language line solutions
12.2021 - 01.2024
Customer service agent (seasonal)
Delta Air lines
08.2021 - Current
Crew Member
McDonald’s
01.2016 - 11.2019
Associate degree - Health science
York college