Seynabou Kane

• Achieved Highest Copay Collection at Sharp Grossmont Hospital for Fiscal year 2023.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Educated patients on Insurance coverage and various resources at their disposal.
• Organized patient records and databases to facilitate information storage and retrieval.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the Department.

• Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
• Educated Patients on various financial resources available to them through the hospital and third parties.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Managed multi-phone answering system with over 30 inquiries from patients daily for the Emergency Department and the Hospital.
• Assisted patients over the phone and in person by directing them to the right department.
• Improved patient satisfaction scores by 100%, actively addressing concerns and providing prompt assistance during the check-in process.
• Demonstrated excellent problem-solving skills by identifying potential hurdles within the registration process and implementing effective solutions to address them.
• Trained new hires on the Emergency Department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

COGAPO is a local nonprofit organization that regroups multiple associations in one of Dakar's suburban areas: Pikine. It supports the communities in several areas (health, employment, education, environment…).

• Coordinated the implementation of the First Edition of Cogapo's Job Fair 2017 to which I had the honor of being the Master of Ceremony.
• Coordinated the project COGAPO ABROAD, which regroups all the members and partners outside of Senegal.
• Coordinated the Young Lady's House project implemented in 2019, which consists of providing protection, support, and education to young ladies who are victims of early pregnancies, forced marriage, and physical and sexual abuse.

• Developed and implemented business strategies for the JeufZone Food Mart Project which increased the business visibility locally by 75%.
• Successfully enticed and brought in new clients for the project.
• Maintained detailed records of client interactions, allowing for a better understanding of needs and preferences for future engagements.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Utilized tactics such as content marketing, cold-calling, and networking
• Responded to customer calls and emails to answer questions about products and services.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.

• Organized and Managed embassy-related projects under the supervision of the first counselor of the Embassy such as the COEX import Goods Exhibition in 2016.
• Served as the primary point of contact for business partners.
• Performed multiple presentations in front of government officials in French, English, and Korean.

• Developed and taught a successful French curriculum for over 10 Korean graduate students
• Prepared students for standardized French examinations by reviewing test-taking strategies and practicing exam-specific exercises.
• Helped students learn more about French culture through immersive experiences such as visiting restaurants and watching movies.
• Integrated French lessons into real-life scenarios and role-playing.
• Established rapport with students by showing genuine interest in their lives, goals, and aspirations, fostering a positive tutor-student relationship.
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• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Prepared weekly employee work schedules to meet operational needs.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Streamlined check-in and check-out processes for a smoother guest experience.

• Worked on the preparation of the Regional Leadership Center project in Dakar, Senegal. The research focused on three key topics: entrepreneurship, civic engagement, and public management.
• Produced a strategic blueprint for the Leadership Center to build on other initiatives already established by the Young African Leaders Initiatives.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
• Collaborated with USAID, the African Center for Higher Education and Management (CESAG), MasterCard, and other public and private organizations to achieve this objective.
• Performed statistical, qualitative, and quantitative analysis.
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Collected research data through experimentation, surveys, and leading focus groups.

• Consistently communicating with an average of 30 customers per day.
• Received approximately 10 Calls through a direct customer service line per day.
• Assisted Customers in post-sales inquiries in person and over the phone.
• Generated 80% of additional sales opportunities with upselling and cross-selling techniques.
• Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

• Expanded client base for Clientis by 20% through cold calling, networking, and relationship building
• Conducted sales presentations to educate potential clients on features, benefits, and competitive advantages provided Clientis.
• Generated approximately 35 new leads through networking.
• Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.