Honnalee Hayes

• Developed instructional strategies and diverse teaching methods to accommodate different learning styles.
• Conducted one-on-one tutoring sessions, fostering a supportive learning environment.
• Monitored student progress, providing constructive feedback and adjusting strategies as needed.
• Monitored student progress and provided constructive feedback.

• Helped the business open and establish itself through social media posts, inventory/store management, and community outreach.
• Provided knowledgeable product recommendations and personalized customer service.
• Created signs, promotional displays, and event listings to increase product and event visibility.
• Performed daily opening, closing, and maintenance such as counting money in the cash drawer, cleaning, stocking, and preparing the store for business.
• Trained new associates on sales techniques and product knowledge.
• Built relationships with customers to encourage repeat business.

• Developed strong relationships with residents, fostering a supportive and inclusive living community
• Educated residents on university policies, promoting responsible behavior within the residence hall community
• Managed conflicts among residents effectively, ensuring a peaceful living environment
• Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents
• Monitored building security by conducting routine rounds throughout the facility
• Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents

• Assisted with planning the annual fundraiser.

• Reached out to businesses for silent auction donations, which involved researching businesses, contacting them appropriately, and relaying necessary information.

• Assisted with concerts. Task included moving equipment, setup, assisting the Orchestra during rehearsals, directing and assisting attendees, and managing tickets at the check-in table.

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.

• Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
• Provided friendly and knowledgeable assistance to customers on the sales floor
• Cleaned and organized the store, and stocked shelves when needed
• Demonstrated how to play a variety of games to encourage customers to engage with our products
• Explained products and services to help customers make informed decisions.

• Maintained records related to sales
• Greeted customers and ascertained what each customer wanted and needed
• Promoted store products by actively engaging customers and providing product demonstrations
• Utilized problem-solving techniques for difficult transactions or returns
• Built knowledge of products to provide accurate information regarding ingredients, pricing, and uses
• Performed daily opening and closing tasks such as counting money in the cash drawer and setting up the booth for business.