Shinta Fraya
Ridgecrest,California
Summary
Experienced ABA office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Intake Coordinator
Autism Learning Partners
03.2023 - Current
- Collected, verified, recorded and processed client demographics, insurance, and referral information.
- Secured funding information and verified funding and insurance coverage arrangements.
- Communicated with referral sources, physicians, and associated staff to ensure appropriate documentation for authorization submissions.
- Enhanced department performance by implementing proven management processes to increase intake conversions.
Regional Operation Manager
Montera Inc, DBA Forta Health
06.2022 - 07.2022
- Pursued strategic and operational objectives
- Developed, implemented, and maintained standard operating procedures
- Hired, trained, and maintained working relationships with staff
- Monitored daily operations and addressed potential issues when they arise
Regional Administration Manager
Achieve Behavioral Associates
08.2017 - 02.2022
- Managed intake and authorization requests to health insurances or human service agencies
- Coordinated and completed providers credentialing
- Navigated schedule for patients and clinicians to ensure maximum utilization of hours
- Provided ABA therapy and trainings as Lead Registered Behavior Technician (RBT license #18-59780)
- Conducted Functional Behavioral Assessment, VB-MAPP, ABAS, and Vineland with guidance of the BCBA.
General Manager
California PsychCare, Inc.
04.2016 - 07.2017
- Managed quality of the administrative function of branch office
- Coordinated staffing for therapies, training, and community events
- Managed and evaluated employees' performances, including appraisal and disciplinary actions
- Facilitated continuous training to staff members
Quality Assurance Coordinator
California PsychCare, Inc.
06.2015 - 04.2016
- Maintained continuous feedback from funding source, staff, and consumers
- Assessed consumers and funding sources requirements, and ensuring their needs are being met
- Resolved service quality problems, and eliminated variables that will deter quality of services
- Facilitated training staff members on protocols and professional conduct.
Administrative Assistant
California PsychCare, Inc.
06.2012 - 06.2015
- Created and managed detailed reports on monthly basis for the company and its sister agencies
- Compiled data and create receipts for Department of Developmental Services
- Assisted Human Resources with hiring, workers comp, reviews and corrective actions
- Assisted Billing and Payroll department in corrections and monthly billings.
Education
Assistant Behavior Analyst (BCaBA) certificate program -
Florida Tech University
01.2020
Bachelor of Arts - Sociology
Southern New Hampshire University
07.2019
Affiliations
Ridgecrest Autism Awareness, Vice President, Board of Directors, 2017, present
Timeline
Intake Coordinator
Autism Learning Partners
03.2023 - Current
Regional Operation Manager
Montera Inc, DBA Forta Health
06.2022 - 07.2022
Regional Administration Manager
Achieve Behavioral Associates
08.2017 - 02.2022
General Manager
California PsychCare, Inc.
04.2016 - 07.2017
Quality Assurance Coordinator
California PsychCare, Inc.
06.2015 - 04.2016
Administrative Assistant
California PsychCare, Inc.
06.2012 - 06.2015
Assistant Behavior Analyst (BCaBA) certificate program -
Florida Tech University
Bachelor of Arts - Sociology
Southern New Hampshire University
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