Sharayleyh Garcia
CUBA
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at Presbyterian Medical Services. Proven track record in medication inventory management and patient education, enhancing customer satisfaction through exceptional service. Skilled in prescription processing and HIPAA compliance, effectively collaborating with healthcare professionals to optimize patient care and streamline pharmacy operations.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Presbyterian Medical Services
07.2017 - Current
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions, adhering to safety protocols.
- Educated patients on medication usage, potential side effects, and storage instructions.
- Collaborated with healthcare professionals to resolve prescription discrepancies and optimize patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Wal-Mart Pharmacy
02.2016 - 06.2017
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Customer Service Representative
Circle K
03.2013 - 02.2016
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Managed cash register operations, ensuring accurate transactions and reconciliations.
- Provided product information and recommendations to improve sales performance.
- Trained new employees on customer service protocols and best practices.
Education
Certificate of Pharmacy Techinican - Pharmacy
Carrington College
Albuquerque, NM01-2017
High School Diploma -
Laguna-Acoma High School
Casa Blanca, NM05-2004
Skills
- Medication inventory management
- Prescription preparation
- Patient education
- Healthcare collaboration
- Customer service excellence
- Data entry accuracy
- HIPAA compliance
- Prescription processing
- Billing reconciliation
- Inventory replenishment
- Third-party billing resolution
- Medication dispensing systems
- Workflow optimization
- Insurance claims processing
- Communication skills
- Safety regulation adherence
- Problem resolution
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Drug inventory management
- Verifying orders
- Pharmacology
- Pharmacy operations
- Ordering and stocking medications
- Labeling prescriptions
- Billing support
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Team coordination
- Inventory tracking
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy Technician License
Languages
English
Native or Bilingual
Navajo
Native or Bilingual
Timeline
Pharmacy Technician
Presbyterian Medical Services
07.2017 - Current
Pharmacy Technician
Wal-Mart Pharmacy
02.2016 - 06.2017
Customer Service Representative
Circle K
03.2013 - 02.2016
Certificate of Pharmacy Techinican - Pharmacy
Carrington College
High School Diploma -
Laguna-Acoma High School