Shabnam Gardezi
Alexandria,VA
Summary
Results-driven Operations Director with extensive experience in healthcare operations and a proven track record of success in optimizing business processes, improving efficiency and productivity, and achieving revenue growth. Skilled in managing cross-functional teams, making real-time decisions, and implementing effective programs to ensure optimal outcomes. Strong communication and leadership skills, with a focus on innovation and continuous improvement to drive success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Operations Director, South Region
North American Partners of Anesthesia
09.2022 - Current
- Led and supervised a workforce of 200+ employees across the South Region (VA and FL).
- Mentored direct reports and provided constructive feedback to drive performance improvement. Conducted regular performance evaluations to ensure that staff members were meeting expectations and addressed any performance issues as necessary.
- Monitored and managed budget and operational resources, consistently reviewing financial and operational reports to make effective decisions.
- Collaborated with executives to develop and execute strategic business plans, overseeing successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Recruited, hired, and trained top-performing personnel, effectively outlining the scope of positions for the new organization.
- Built and maintained strong relationships with clients, utilizing dynamic communication skills and effective issue resolution techniques.
Operations Manager, VA Region
North American Partners of Anesthesia
06.2021 - 09.2022
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Successfully managed and oversaw day-to-day production activities, leading to the achievement of business objectives and a significant improvement in efficiency levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented a new payroll system that streamlined processes, resulting in a reduction of errors and saving hours of administrative time for the organization.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Successfully managed inventory levels and implemented inventory tracking systems, optimizing operations, and reducing costs while ensuring products were readily available when needed.
Staff Administrator/Medical Office Manager
North American Partners In Anesthesia
INOVA Mt. Vernon/Alexandria Hospital
11.2020 - 06.2021
- Successfully monitored and optimized office workflow and administrative processes to ensure seamless operations.
- Mentored and led a diverse workforce, effectively managing scheduling, supervision, and performance management.
- Streamlined communication channels between different departments, resulting in a reduction in response time and ensuring timely resolution of issues.
- Developed and maintained strategic relationships with general practitioners and coworkers, building a strong professional network and fostering collaboration.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Patient Care Coordinator (Supervisor)
Fairfax Radiology Centers LLC
Fairfax
02.2019 - 11.2020
- Coached recently hired employees on company guidelines, conduct and practices and offered to assist with scheduling and checking in patients.
- Conducted comprehensive and in-depth training sessions for EPIC users, imparting knowledge of best practices for protecting data and minimizing errors.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Education
Master's of Health Administration (MHA) -
The George Washington University
Washington, DC 01.2024 - Current
Bachelor's of Health Administration -
George Mason University
Fairfax 08.2014 - 05.2018
Skills
- Operational Excellence
- Employee Development
- Revenue Growth
- Business Development
- Leadership and Management Skills
- Strategic Planning and Execution
- Project Management Skills
- Budgeting and Financial Management
- Analytical and Problem-Solving Skills
- Excellent Communication and Interpersonal Skills
- Change Management and Continuous Improvement Skills
- Supply Chain Management Skills
Timeline
Master's of Health Administration (MHA) -
The George Washington University
01.2024 - Current
Operations Director, South Region
North American Partners of Anesthesia
09.2022 - Current
Operations Manager, VA Region
North American Partners of Anesthesia
06.2021 - 09.2022
Staff Administrator/Medical Office Manager
North American Partners In Anesthesia
11.2020 - 06.2021
Patient Care Coordinator (Supervisor)
Fairfax Radiology Centers LLC
02.2019 - 11.2020
Bachelor's of Health Administration -
George Mason University
08.2014 - 05.2018