Marcedies Beverly
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Record Support Technician
WVU Medicine Thomas Hospitals
01.2022 - Current
- Customer service driven position with high call volume. Release of information to other healthcare facilities and billing companies while maintaining HIPAA guidelines and confidentiality.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Created user accounts and assigned permissions for patient portal.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in preparing, scanning and analysis of documents into a EHR system
Scanning Tech
Express Personnel Services
06.2021 - 01.2022
- Temp to hire position within a medical records department learning to prep/scan patient records for the electronic health record. Require attention to detail and quality assurance.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Environmental Services Housekeeper
Charleston Area Medical Center Health System Inc.
07.2019 - 08.2021
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
Customer Service Representative
IBEX Global
06.2015 - 12.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promptly responded to inquiries and requests from prospective customer regarding internet/tv/phone issues
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed and updated databases to handle customer data.
Crew trainer
Mcdonalds
01.2005 - 01.2010
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Associate of Applied Science - Health Information Technology
Mountwest Community And Technical College
Huntington, WV05.2025
Skills
- Clerical Support
- Recordkeeping
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Self-Directed
- Problem-Solving
Timeline
Record Support Technician
WVU Medicine Thomas Hospitals
01.2022 - Current
Scanning Tech
Express Personnel Services
06.2021 - 01.2022
Environmental Services Housekeeper
Charleston Area Medical Center Health System Inc.
07.2019 - 08.2021
Customer Service Representative
IBEX Global
06.2015 - 12.2016
Crew trainer
Mcdonalds
01.2005 - 01.2010
Associate of Applied Science - Health Information Technology
Mountwest Community And Technical College
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