Marcedies Beverly
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Record Support Technician
WVU Medicine Thomas Hospitals
Charleston, WV
01.2022 - Current
- Customer service driven position with high call volume. Release of information to other healthcare facilities and billing companies while maintaining HIPAA guidelines and confidentiality.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Created user accounts and assigned permissions for patient portal.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in preparing, scanning and analysis of documents into a EHR system
Scanning Tech
Express Personnel Services
Charleston, WV
06.2021 - 01.2022
- Temp to hire position within a medical records department learning to prep/scan patient records for the electronic health record. Require attention to detail and quality assurance.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Environmental Services Housekeeper
Charleston Area Medical Center Health System Inc.
Charleston, WV
07.2019 - 08.2021
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
Customer Service Representative
IBEX Global
Charleston, WV
06.2015 - 12.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promptly responded to inquiries and requests from prospective customer regarding internet/tv/phone issues
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed and updated databases to handle customer data.
Crew trainer
Mcdonalds
Belle, WV
01.2005 - 01.2010
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Associate of Applied Science - Health Information Technology
Mountwest Community And Technical College
Huntington, WV05.2025
Skills
- Clerical Support
- Recordkeeping
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Self-Directed
- Problem-Solving
Timeline
Record Support Technician
WVU Medicine Thomas Hospitals
01.2022 - Current
Scanning Tech
Express Personnel Services
06.2021 - 01.2022
Environmental Services Housekeeper
Charleston Area Medical Center Health System Inc.
07.2019 - 08.2021
Customer Service Representative
IBEX Global
06.2015 - 12.2016
Crew trainer
Mcdonalds
01.2005 - 01.2010
Associate of Applied Science - Health Information Technology
Mountwest Community And Technical College