Samuel Glasford

• Performing initial customer interviews, including quality control and issuance of various types of construction permits (building, electrical, plumbing, mechanical, etc.)
• Perform general routine records management duties, such as filing, and researching in accordance with the Library of Virginia Records Retention Act
• Responsible for the creation of permit invoices
• Responsible for various forms of payment processing for commercial and residential permits

• Opens up accounts for customers includes the following business, personal, trust and estate accounts and loans.
• Provides notary services to customers
• Providing maintenance on consumer and business accounts
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Interview and assist clients with new accounts and obtaining bankcards.

• Successfully perform day to day operations of the company including managing telephonic operations, clerical and sales associate’s duties, including processing electronic and physical monetary payments.
• Provided pricing analysis and price reasonableness by updating Universal Product Code (UPC) to better meet customer demands and in compliance with fair purchasing and pricing laws.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Received, inventory, and manage daily operation of merchandise delivery.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Served as inventory control manager
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Demonstrated problem solving skills through the use of hands on situational corrective actions to facilitate a smooth flow of customer relations.

• Provided front office assistant support by processing routine clerical and administrative requirements
• Reviewed and prepared correspondence, coordinated with engineers, associates, clients, and other stakeholders to improve intake process of shop drawing out reports of materials
• Prepared architect review, response sheet, and letters of transmittal, faxes, filing
• Processed request for information (RFI) and create RFI log to improve response time and reduce bottleneck.