STEPHANIE GREAVER
Mortgage Services
Coppell,TX
Overview
18
18
years of professional experience
Work History
Claims Adjuster
Bluefire Insurance
04.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Directed claims negotiations within allowable limit of company policy and supported successful litigations for advanced issues.
- Researched and analyzed policy contracts to verify proper payment of claims
Enterprise Resolution Specialist
Homepoint Financial LLC
11.2021 - 04.2023
- Address customer complaints both internal and external that are submitted via email, social media, mail, and various regulatory channels
- Thoroughly research inquiries with detail and accuracy
- Respond to complaints accordingly with detailed and accurate communication with attention to format, language, and professionalism
- Thoroughly document all contact within company systems
- Perform related duties as assigned by manager
- Maintain compliance with all company policies and procedures
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Loss Mitigation Processor
Stonegate Mortgage, Financial LLC
06.2016 - 11.2021
- Processing loan documents accurately, timely and incompliance for Loss Mitigation review
- Prepare Loss Mitigation files by reviewing workout applications; clarifying or obtaining additional information as needed
- Evaluate financial position of mortgagor(s) to determine appropriate workout option best suited for their situation.
- Prepare workouts for execution
- Maintain investor metrics and protocols for processing of all documents
- Maintain and update loan servicing system with findings to meet compliance and investor requirements, ensuring that investor reporting is completed accurately and timely
- Interface with borrowers, real estate brokers, attorneys, and agencies when necessary
- Assist in building policy and procedures, reports, and build-out default servicing department
- Perform related duties as assigned by manager
- Maintain compliance with all company policies and procedures.
Default Counselor
Stonegate Mortgage
04.2015 - 06.2016
- Negotiate payment arrangements with customers to avoid mortgage delinquency, foreclosures and repossessions while complying with Fair Debt Collections Practices (FDCPA)
- Contact debtors regarding status of account and fees past due in accordance with consumer privacy laws and company procedure.
- Educate homeowners on all options available to them through their investor on how to modify a loan or sell properties.
- Determine borrower's financial ability to offer alternate payment programs and methods
- Perform skip tracing and locate debtors with correct contact information
- Fully document all in and outbound contacts with borrowers as well as internal and external authorized third parties
- Prepare and send certified foreclosure and legal notices to appropriate parties
- Review, approve, and post any payments submitted.
Processing/ Closing specialist
Nationstar Mortgage DBA Mr. Cooper
02.2009 - 05.2014
- Completed closing tasks and review of Final HUD's and all short sale closing documents to ensure accuracy and that they conform to investor guidelines
- Special focus on Fannie Mae owned loans; heavy Interaction with FNMA via email to address and resolve urgent issues expeditiously
- Responsible for training and coaching new production reps on processes and procedures
- Manage incoming call queue from realtors, borrowers and title companies regarding in progress short sales and respond to inquiries and provide solutions.
Loss Mitigation Specialist
Nationstar Mortgage DBA Mr. Cooper
02.2009 - 05.2014
- Responsible for enhancing the department's performance and minimizing losses in the default area and heavy experience in all Retention & Liquidation Workout options
- Responsible for receiving initial Borrower Response Packages, compiling the necessary financial information and completing a preliminary review to determine the best alternative for each individual case
- Submitted cases via HSSN for Fannie Mae held mortgages, and responsible for closing these cases out in HSSN once the workout has been completed
- Consistently achieved a 100% 12 month rolling quality control ranking and was instrumental in improving the review process which allowed customer satisfaction to increase by over 20%.
Loss Mitigation Loan Specialist
First American Loss Mitigation Services
02.2005 - 02.2009
- Approved and delivered various workout options to numerous customers while assisting with constructing the department manual to train new hires on process and procedures
- Processed Retention, Liquidation and Partial Claims foreclosure alternatives for clients nationwide and ensured they adhered to GSE and Government Insured Guidelines
- Responsible for ensuring client timelines and quality standards were met and exceeded by improving customer relations with various clients
- Participate in group projects as needed or requested by management to build and improve on portfolios that required special attention or require a heavy workload
- Trained new team members on job functions and requirements and ensured company guidelines and policies were strictly adhered to.
Education
Some College (No Degree) - Business Education
El Centro College
Dallas, TXSome College (No Degree) - Business Education
North Lake College
Irving, TXSkills
- SYSTEM KNOWLEDGE
- Microsoft: Excel and Word, MSP, LPS, Remedy,
- Equator, HSSN, LSAMS, Salesforce, Webdirect,
- Assurant, Venture, Loansphere, Proctor, Capsilon,
- AIQ/docvelocity, Caivrs, SAM(GSA), LDP, Pacer,
- Black Knight, ASPEN
- Dispute Management
- Performance Feedback
- Problem Resolution
- Ability to Be Flexible
- Loan Evaluations
Timeline
Claims Adjuster
Bluefire Insurance
04.2023 - Current
Enterprise Resolution Specialist
Homepoint Financial LLC
11.2021 - 04.2023
Loss Mitigation Processor
Stonegate Mortgage, Financial LLC
06.2016 - 11.2021
Default Counselor
Stonegate Mortgage
04.2015 - 06.2016
Processing/ Closing specialist
Nationstar Mortgage DBA Mr. Cooper
02.2009 - 05.2014
Loss Mitigation Specialist
Nationstar Mortgage DBA Mr. Cooper
02.2009 - 05.2014
Loss Mitigation Loan Specialist
First American Loss Mitigation Services
02.2005 - 02.2009
Some College (No Degree) - Business Education
El Centro College
Some College (No Degree) - Business Education
North Lake College
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