Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sha-Nicka Coleman

Chesterfield,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Fleet Service Agent

American Airlines
05.2023 - Current
  • Processed paperwork for incoming and outgoing aircrafts.
  • Inspected and serviced aircrafts to ensure safety standards.
  • Assisted in loading and unloading baggage from aircrafts.
  • Used scanners to track parcel information, condition or receipt.
  • Adhered to safety protocols while performing maintenance tasks on the tarmac.

Adult Caregiver

Lux Home Care
02.2022 - 11.2023
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.

Dispatcher/Customer Service Manager

Charlotte Towing & Recovery
01.2020 - 01.2023
  • Received new orders, prepared documentation and assigned personnel.
  • Responded to over 100+ daily caller requests with information about assistance and timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Monitored and tracked dispatch communication systems.

Teacher Assistant

CMS
08.2017 - 03.2020
  • Assist teachers with daily agendas for students.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Optimized learning plans and quantified student progress through test administration.
  • Offered complete instructional support for students unable to attend regular classes.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.

Call Center Representative

CVS Caremark
11.2013 - 05.2014


  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing collaborative service environment.
  • Managed timely and effective replacement of damaged or missing products.

Education

Business

UNC Charlotte
Charlotte, NC
05.2016

Diploma -

North Forsyth High School
06.2011

Skills

  • Consumer Trends
  • Client Needs Assessment
  • Assist Customers
  • Administrative Duties
  • Outbound Calls
  • Data Profiling
  • Customer Experience
  • Staff Support
  • Dispatcher Monitoring
  • Customer Satisfaction

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Fleet Service Agent

American Airlines
05.2023 - Current

Adult Caregiver

Lux Home Care
02.2022 - 11.2023

Dispatcher/Customer Service Manager

Charlotte Towing & Recovery
01.2020 - 01.2023

Teacher Assistant

CMS
08.2017 - 03.2020

Call Center Representative

CVS Caremark
11.2013 - 05.2014

Business

UNC Charlotte

Diploma -

North Forsyth High School

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Sha-Nicka Coleman