SHA-DAE JONES
Newberg
Summary
Diligent Title Clerk versed in reviewing and verifying documentation to support daily operations. Versed in communicating with customers, assisting with paperwork and processing payments. Completes Task's and office duties while maintaining professionalism and grace in high-volume environments. Resourceful problem-solver with 3 years of clerical support experience.
Overview
15
15
years of professional experience
Work History
Administration Assistant
Landmark Ford
Tigard
02.2023 - Current
- Managed daily office operations, ensuring efficient workflow at Landmark Ford.
- Coordinated schedules and appointments for management and staff.
- Handled customer inquiries and provided information about services offered.
- Supported team members with administrative tasks and project coordination.
- Implemented filing systems to improve document retrieval processes.
- Collaborated with various departments to streamline communication efforts.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Provided general clerical support as required by departmental needs.
- Processed financial documents, contracts, expense reports and invoices.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
Title Clerk
DMV Title Clerk
Beaverton
10.2022 - 07.2023
- Issued permits and licenses and processed fee transactions.
- Assisted applicants in completing required forms for driver's licenses voter registration cards, or organ donor forms.
- Collected licensing fees and processed payments using Vitu
- Processed and documented claims against municipality and collaborated with claims administrators to coordinate claim response.
- Completed database and records updates, entering licensing information into Salesforce,Vitu, Dealertrack.
- Communicated with applicants to request additional information or provide guidance on required steps.
- Explained or clarified licensing requirements, policies and procedures to assist applicants throughout process.
- Verified application information for accuracy and completion.
- Verified foreign identification and immigration documents to confirm authenticity.
Facility Manager
Facility Manager
Beaverton
07.2021 - 08.2022
- Directed facilities operations, encompassing safety, security, capital improvements, and maintenance.
- Managed facilities, applying cost-effective approach to resources allocation.
- Tracked work requests and controlled operating costs, contract expenditures, and future upgrades.
- Automated workflow process for generating and approving work orders.
- Managed vendor relationships and oversaw invoice payment for completed projects.
- Performed regular budget reviews and modifications.
- Directed staff results by coaching and counseling employees.
- Coordinated plans, budgets and resources for facilities construction projects.
- Oversaw facilities' leases and maintained positive tenant relations.
- Maintained daily logs, produced reports and kept maintenance records current.
- Coordinated timely maintenance and repair of installed building equipment and critical systems.
Front Desk Receptionist
Front Desk Receptionist
Beaverton
02.2021 - 07.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Supported professional appearance of office areas by keeping front desk clean and orderly.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Kept front of house clean and orderly.
- Input data into job-related software for storage, retrieval and archiving.
- Served as first point of contact for new visitors.
- Delivered reliable customer service to guests upon arrival.
Car Sales Advisor
Car Sales Advisor
Beaverton
08.2020 - 02.2021
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals.
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Supported sales with smooth handling of diverse issues, including troubleshooting mechanical problems, handling cosmetic damage and coordinating appointments for accessories installations.
Store Manager
T-mobile
Canby
03.2017 - 10.2019
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
- Provided consistent feedback and training to empower team members in confident and personable service-delivery.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Maintained high store standards in merchandising, security and visual presentation.
- Balanced tills at end of shifts and made daily bank deposits.
- Managed inventory audits, financial reconciliations and sales reporting.
- Identified new opportunities to increase sales and achieve store targets.
- Received and acted on customer feedback to boost return custom rate.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Coordinated employee schedules for optimum performance and shift coverage.
- Led team by example to maintain focus on performance and achieving targets.
- Held employees accountable to company policies, procedures and service standards.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Fuel Desk Cashier
Travel Centers of America
Aurora
07.2011 - 03.2017
- Increased customer loyalty by promoting rewards programs.
- Kept gas station looking professional by cleaning interior and exterior spaces.
- Processed accurate sale transactions for merchandise and fuel.
- Minimized liability by correctly following tobacco and alcohol policies.
- Restocked counter displays with hot dogs, pizza and other items.
- Troubleshot problems with pump operations and payment systems.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Recaptured sales from dissatisfied customers by listening and resolving problems.
- Counted and secured cash to maintain accurate register totals.
- Sorted, totaled and wrapped currency and bills.
- Followed current pricing standards to process payments for products or services.
Education
Diploma -
Newberg High School
Newberg, ORSkills
- Meeting preparation
- Database updates
- License application review
- Facility tours
- Hospitality and accommodation
- Permit and license processing
- Legal documentation
- Records management
- Document management
- Correspondence development
- Document storage
- Point of sale system
- Office management
- Data entry
- Document preparation
- Scheduling coordination
- Customer relationship management
- Invoice processing
- Communication protocols
- Facilities management
- Compliance verification
- Problem solving
- Attention to detail
- Time management
- Team collaboration
Middle Initial
S J
Timeline
Administration Assistant
Landmark Ford
02.2023 - Current
Title Clerk
DMV Title Clerk
10.2022 - 07.2023
Facility Manager
Facility Manager
07.2021 - 08.2022
Front Desk Receptionist
Front Desk Receptionist
02.2021 - 07.2021
Car Sales Advisor
Car Sales Advisor
08.2020 - 02.2021
Store Manager
T-mobile
03.2017 - 10.2019
Fuel Desk Cashier
Travel Centers of America
07.2011 - 03.2017
Diploma -
Newberg High School