Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Volunteer
Sha Gaston

Sha Gaston

Sacramento,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Multi Unit Studio Director

Amazing Lash Studio
05.2018 - 04.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.

Co Manager

BEBE Retail Store
08.2014 - 07.2017
  • Approved regular payroll submissions for employees.
  • Performed statistical analyses to gather data for operational and
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Co Manager

Forever 21 Retail
02.2006 - 02.2011
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Luther Burbank High School
Sacramento, CA

Skills

  • Company Safety Standards
  • Progress Tracking
  • Professional Relationships
  • Patron Experiences
  • Disciplinary Action
  • Maintaining Clean Work Areas
  • Monthly Inventory
  • Training Team Members
  • Overseeing Employees
  • Compliance Requirements
  • Team Meetings
  • Leading Meetings
  • Management Training
  • Inventory Audits
  • Employee Paperwork
  • Operational Standards
  • Multi-Unit Management

Accomplishments

  • Supervised team of 25+ staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You are never too old to be what you might have been.
George Eliot

Timeline

Multi Unit Studio Director

Amazing Lash Studio
05.2018 - 04.2023

Co Manager

BEBE Retail Store
08.2014 - 07.2017

Co Manager

Forever 21 Retail
02.2006 - 02.2011

High School Diploma -

Luther Burbank High School

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Sha Gaston