Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja’Kamberly Hoskins

Dallas

Summary

Seasoned professional with 5 years of leadership and customer service experience, seeking a Customer Service Representative role. Skilled in fraud detection, healthcare,issue resolution, and delivering exceptional service through effective communication and problem-solving. Proven track record in process improvement, maintaining compliance, and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Temporary customer service representative

Novartis assistant foundation
04.2024 - 06.2025
  • Provided exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner at RemX.
  • Managed a high volume of inbound and outbound calls with a focus on customer satisfaction and efficient service.
  • Maintained accurate and up-to-date customer account information, ensuring data integrity and confidentiality.
  • Collaborated with cross-functional teams to address customer concerns and escalate complex issues to the appropriate departments for resolution.
  • Utilized CRM software to document customer interactions, track service issues, and facilitate communication within the company.
  • Assisted in the development and implementation of customer service protocols to improve overall efficiency and customer experience.
  • Contributed to the achievement of team targets and performance goals by consistently meeting individual key performance indicators (KPIs).
  • Participated in regular training sessions to stay current with product knowledge and customer service best practices.

Team Lead/Customer Service Representative

Sagility Health
09.2022 - 04.2024
  • Evaluated and implemented procedures to reduce financial risk, maintaining account integrity and adhering to audit standards.
  • Engaged with customers and financial institutions to collect information and address potential fraud, improving fraud detection effectiveness.
  • Contributed to process improvement initiatives to boost fraud detection efficiency and strengthen risk management protocols.
  • Delivered outstanding customer service, building relationships, addressing inquiries, and ensuring client satisfaction through proficient communication and resolution skills.

Team Lead/Fraud Specialist

Genpact
02.2021 - 02.2023
  • Managed complex fraud cases, ensuring the protection of assets by adhering to established protocols and collaborating with supervisors for advanced issues.
  • Implemented security measures on compromised accounts and meticulously documented all actions and resolutions to maintain high accuracy and accountability.
  • Facilitated cross-functional communication with customers, merchants, and institutions to troubleshoot system issues and collect necessary information for case resolution.
  • Played a key role in the enhancement of fraud detection processes through the analysis of new account screenings and transactional risk assessments, contributing to operational improvements.

Education

High School Diploma -

South Panola High School
Batesville, MS
05-2010

Skills

  • Microsoft Office
  • Leadership
  • CRM software
  • Customer Support
  • High-energy attitude
  • Conflict resolution
  • Live chat support
  • Client relations
  • Data entry
  • Computer proficiency
  • Verbal and written communication
  • Paperwork processing

Timeline

Temporary customer service representative

Novartis assistant foundation
04.2024 - 06.2025

Team Lead/Customer Service Representative

Sagility Health
09.2022 - 04.2024

Team Lead/Fraud Specialist

Genpact
02.2021 - 02.2023

High School Diploma -

South Panola High School

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