Shaadyraa Parson
Charlotte,NC
Summary
Accomplished Health Care Manager with a proven track record in enhancing operational efficiency and patient satisfaction. Expert in multi-site and virtual platform management, with a knack for leadership and fostering high-performing teams. With expertise in budget management, enhancing patient care, and insurance processing coupled with a talent for leveraging feedback for continuous improvement, has led to notable increases in operational targets and revenue.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Clinic Manager
Carbon Health
Marlton, NJ
08.2023 - 11.2024
- Corrected insurance issues and chart coding errors to ensure a successful billing process
- Conducted frequent clinic walk-throughs to maintain a safe work environment. Managed UCA compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Met operational targets, increased volume, increased revenue, and improved EBITA within my first 4 months.
- Managed vendor and provider relationships
- Reviewed and improved the clinic's P&Ls monthly.
- Organized marketing events and performed outreach opportunities to grow the clinic.
- Captured new EScreen, Workers Comp, and EPS contracts
- Held regular meetings with regional administrators and staff to discuss clinic operations, development, and policies
- Managed virtual and clinic staff, schedules, and payroll.
- Managed inventory of the clinic's medical, office, and lab supplies.
- Hired, onboarded, trained, and supervised employees to maintain a team of high performers.
- Developed and implemented strategies to maximize customer satisfaction.
Regional Lead Medical Assistant
GoHealth Urgent Care
Charlotte, NC
08.2020 - 08.2023
- Met operational targets by guiding and motivating the center staffing team to effectively handle administrative and clinical needs.
- Created Zendesk tickets to tend to the upkeep of the center. Identified any facility needs
- Managed vendor and provider relationships
- Managed 8 offices and their staff members; improved the centers within my first 3 months
- Took the lead on newly rolled out PODs; Coordinated the assignments for registration and flow including the communication platform PCC Go-Support
- Became the Lead for Telehealth Visits; Trained staff and improved workflow with the team to increase the volume of patients seen
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Assisted with the improvement of NPS scores and center volume.
- Prepared and submitted payroll for the region.
- Scheduled shifts and reviewed all the staffing time and requests
Opened new centers and the relocation of centers - Participated in marketing and outreach business development initiatives
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Precepted newly hired medical assistants, virtual assistants, and front desk staff
- Conducted employee disciplinary actions
- Corrected insurance issues and chart coding errors to ensure a successful billing process
Emergency Care Technician/Medical Assistant/PCT
Northside Hospital Gwinnett
, GA
06.2015 - 08.2020
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to the laboratory for testing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Interviewed, monitored, and trained summer intern students
- Performed patient intake, vitals, and medical charting
- Continuously monitored patients and reported changes to head nurses and physicians.
- COVID-19 first responder
- Provided triage, first-aid, and referral to outside medical providers during workplace injury or medical emergency.
Lead Critical Care Technician II
Northeast Georgia Medical Center
Braselton, GA
03.2015 - 10.2019
- Triaged patients and delegated treatment needs to qualified staff and specialized departments
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements
- Evaluated and charted patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Collaborated with hospital and facility staff to provide correct patient treatments
- Assisted with panel interviews for CCT's
- COVID - 19 first responder
Education
Bachelors - Healthcare Administration
Capella University
01.2022 - Current
Certified - Clinical Medical Assistant
CDM Institute
06.2011 - 01.2012
Skills
Leadership and Management skills
Teamwork and Collaboration
Multi-Site Operations and Management
Organizational and Interpersonal skills
Budget and Finance Management
Payroll and Time Management
HIPPA, Joint Commission, and UCA compliance
Proficient Microsoft Office (Excel, Word, PowerPoint)
Staff Scheduling and Retention
Training and Developing
Staff recruiting and Interviewing
Medical office administration
Quality and Infectious Control
Employee Relations
CPR & BLS certified
EMR / EHR
Monitoring patient progress and targets
Business Development
Marketing and Outreach
Timeline
Clinic Manager
Carbon Health
08.2023 - 11.2024
Bachelors - Healthcare Administration
Capella University
01.2022 - Current
Regional Lead Medical Assistant
GoHealth Urgent Care
08.2020 - 08.2023
Emergency Care Technician/Medical Assistant/PCT
Northside Hospital Gwinnett
06.2015 - 08.2020
Lead Critical Care Technician II
Northeast Georgia Medical Center
03.2015 - 10.2019
Certified - Clinical Medical Assistant
CDM Institute
06.2011 - 01.2012