Shaadyraa Parson
Charlotte,NC
Summary
Accomplished Health Care Manager with a proven track record in enhancing operational efficiency and patient satisfaction. Expert in multi-site and virtual platform management, with a knack for leadership and fostering high-performing teams. With expertise in budget management, enhancing patient care, and insurance processing coupled with a talent for leveraging feedback for continuous improvement, has led to notable increases in operational targets and revenue.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Clinic Manager
Carbon Health
Marlton , NJ
08.2023 - 11.2024
- Corrected insurance issues and chart coding errors to ensure a successful billing process
- Conducted frequent clinic walk-throughs to maintain a safe work environment. Managed UCA compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Met operational targets, increased volume, increased revenue, and improved EBITA within my first 4 months.
- Managed vendor and provider relationships
- Reviewed and improved the clinic's P&Ls monthly.
- Organized marketing events and performed outreach opportunities to grow the clinic.
- Captured new EScreen, Workers Comp, and EPS contracts
- Held regular meetings with regional administrators and staff to discuss clinic operations, development, and policies
- Managed virtual and clinic staff, schedules, and payroll.
- Managed inventory of the clinic's medical, office, and lab supplies.
- Hired, onboarded, trained, and supervised employees to maintain a team of high performers.
- Developed and implemented strategies to maximize customer satisfaction.
Regional Lead Medical Assistant
GoHealth Urgent Care
Charlotte , NC
08.2020 - 08.2023
- Met operational targets by guiding and motivating the center staffing team to effectively handle administrative and clinical needs.
- Created Zendesk tickets to tend to the upkeep of the center. Identified any facility needs
- Managed vendor and provider relationships
- Managed 8 offices and their staff members; improved the centers within my first 3 months
- Took the lead on newly rolled out PODs; Coordinated the assignments for registration and flow including the communication platform PCC Go-Support
- Became the Lead for Telehealth Visits; Trained staff and improved workflow with the team to increase the volume of patients seen
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Assisted with the improvement of NPS scores and center volume.
- Prepared and submitted payroll for the region.
- Scheduled shifts and reviewed all the staffing time and requests
Opened new centers and the relocation of centers - Participated in marketing and outreach business development initiatives
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Precepted newly hired medical assistants, virtual assistants, and front desk staff
- Conducted employee disciplinary actions
- Corrected insurance issues and chart coding errors to ensure a successful billing process
Emergency Care Technician/Medical Assistant/PCT
Northside Hospital Gwinnett
, GA
06.2015 - 08.2020
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to the laboratory for testing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Interviewed, monitored, and trained summer intern students
- Performed patient intake, vitals, and medical charting
- Continuously monitored patients and reported changes to head nurses and physicians.
- COVID-19 first responder
- Provided triage, first-aid, and referral to outside medical providers during workplace injury or medical emergency.
Lead Critical Care Technician II
Northeast Georgia Medical Center
Braselton , GA
03.2015 - 10.2019
- Triaged patients and delegated treatment needs to qualified staff and specialized departments
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements
- Evaluated and charted patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Collaborated with hospital and facility staff to provide correct patient treatments
- Assisted with panel interviews for CCT's
- COVID - 19 first responder
Education
Bachelors - Healthcare Administration
Capella University
01.2022 - Current
Certified - Clinical Medical Assistant
CDM Institute
06.2011 - 01.2012
Skills
Leadership and Management skills
undefinedTimeline
Clinic Manager
Carbon Health
08.2023 - 11.2024
Bachelors - Healthcare Administration
Capella University
01.2022 - Current
Regional Lead Medical Assistant
GoHealth Urgent Care
08.2020 - 08.2023
Emergency Care Technician/Medical Assistant/PCT
Northside Hospital Gwinnett
06.2015 - 08.2020
Lead Critical Care Technician II
Northeast Georgia Medical Center
03.2015 - 10.2019
Certified - Clinical Medical Assistant
CDM Institute
06.2011 - 01.2012
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