Shaahida Carr
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Westin Atlanta Airport
2024.01 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Security Site Supervisor
First Solutions Security Services
Atlanta , GA
2021.01 - Current
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
Guest Experience Expert
Atlanta Marriott Marquis
2022.09 - 2024.01
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Utilized knowledge of local attractions to assist guests in planning their stays, enhancing overall experience.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Processed over 500 guests check-ins per day
Front Desk Receptionist
Wilson Dental Care
2017.02 - 2020.11
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Bachelor of Arts - Hospitality
University of Trinidad & Tobago
Trinidad & Tobago08.2014
High School Diploma -
Binghamton High School
Binghamton, NY07.2008
Skills
- Scheduling and Calendar Management
- Oral and Writing Communication
- Reservation Management
- Inquiry Response
- Complaint Handling
- Conflict Mediation
- Decision-Making Capabilities
- Issue Handling
- Multitasking Proficiency
- Team leadership
- Conflict resolution
- Hotel Information
- Administrative Tasks
- Staff Management
- Guest Relations Management
- Reservations Assistance
- Proficient in PMS and Lightspeed
- Staff Supervision
- Customer service excellence
Timeline
Front Office Supervisor
Westin Atlanta Airport
2024.01 - Current
Guest Experience Expert
Atlanta Marriott Marquis
2022.09 - 2024.01
Security Site Supervisor
First Solutions Security Services
2021.01 - Current
Front Desk Receptionist
Wilson Dental Care
2017.02 - 2020.11
Bachelor of Arts - Hospitality
University of Trinidad & Tobago
High School Diploma -
Binghamton High School
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