Shaan Gabriel
Tampa,FL
Summary
Experienced pharmacy professional with a successful history in medication preparation, customer interaction, and inventory management. Skilled in problem-solving and leadership, dedicated to optimizing operations for cost reduction and improved efficiency. Demonstrates independent decision-making abilities and sound judgment to drive positive outcomes for company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician; Customer Service Rep
Aetna/CVS Caremark
08.2017 - 09.2023
- Prior Authorization Processing
- Evaluated clinical criteria for approval or denial of medications and services requiring pre-authorization.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Supervisor; Pharmacy Tech; Trainer; Shipping Mngr
Quality Specialty Pharmacy
09.2012 - 02.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained and mentored new personnel hired to fulfill various roles.
- Created and oversaw training programs and company software for operations.
- Led cross-functional teams at all locations on special projects aimed at improving overall business performance and profitability.
Pharmacy Technician Tutor
Ultimate Medical Academy
09.2011 - 04.2012
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Collaborated with instructors to implement best practices to enhance student learning.
- Contributed to departmental initiatives aimed at improving overall program quality.
- Utilized technology, sums, ce the training experience for remote or tech-savvy learners.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Designed course materials and supported implementation.
- Prepared students for certification tests and matriculation.
Customer Service Representative; Pharmacy Technician
Caremark Specialty Pharmacy
02.2011 - 05.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Advised customers on transportation options, types of carriers or shipping routes.
- Coordinated with shipping providers to expedite deliveries and resolve any shipping-related issues promptly.
Lead Pharmacy Technician
Busch Pharmacy
06.2010 - 01.2011
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Lead Pharmacy Technician
Crown Pharmacy
12.2008 - 05.2010
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Student Research Assistant
USF Graduate School/Moffitt Cancer Center
08.2007 - 01.2008
- Various scientific projects that include but are not limited to biological techniques such as gene amplification and genetic cloning
Customer Service Rep., Cashier
7-Eleven Temple Terrace
06.2007 - 08.2007
Customer Service Rep., Cashier
Lincoln University Bookstore
07.2005 - 01.2007
Science and Math Peer Tutor
Lincoln University School of Natural Sciences & Mathematics
01.2006 - 12.2006
Math Peer Tutor
ACT 101/ T.I.M.E. Program
01.2005 - 12.2005
- Tutored students of different capabilities in Math courses ranging from College Algebra to Calculus, General Biology, and General Chemistry who raised their final scores by one to two letter grades
Education
Biology
Lincoln University
05.2007
Skills
- Microsoft Office and other software
- Research
- Various Pharmacy Software Systems
- Problem-solving skills
- Confidentiality and HIPAA
- Insurance billing
- Workflow optimization
- Call center technologies
- Online teaching
- Customer service
- Data entry
- Receiving and shipping
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Native or Bilingual
Jamaican Creole (Patois)
Native or Bilingual
Work Preference
Work Type
Part TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home option4-day work weekTimeline
Pharmacy Technician; Customer Service Rep
Aetna/CVS Caremark
08.2017 - 09.2023
Supervisor; Pharmacy Tech; Trainer; Shipping Mngr
Quality Specialty Pharmacy
09.2012 - 02.2017
Pharmacy Technician Tutor
Ultimate Medical Academy
09.2011 - 04.2012
Customer Service Representative; Pharmacy Technician
Caremark Specialty Pharmacy
02.2011 - 05.2011
Lead Pharmacy Technician
Busch Pharmacy
06.2010 - 01.2011
Lead Pharmacy Technician
Crown Pharmacy
12.2008 - 05.2010
Student Research Assistant
USF Graduate School/Moffitt Cancer Center
08.2007 - 01.2008
Customer Service Rep., Cashier
7-Eleven Temple Terrace
06.2007 - 08.2007
Science and Math Peer Tutor
Lincoln University School of Natural Sciences & Mathematics
01.2006 - 12.2006
Customer Service Rep., Cashier
Lincoln University Bookstore
07.2005 - 01.2007
Math Peer Tutor
ACT 101/ T.I.M.E. Program
01.2005 - 12.2005
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Biology
Lincoln University
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