Shaan Nijjar

• Managed financial and operational aspects of the business, including budgeting, financial reporting, and tax preparation.
• Ensured compliance with regulations, maintaining proper documentation and licensing requirements.
• Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Achieved significant savings by renegotiating contracts with key vendors.
• Calculated payroll deductions by accurately using Quick Books and processed payroll to meet preset requirements.

PPP Underwriting

• Underwriting for Payroll Protection Program
• Assess Borrower Creditworthiness
• Conduct Risk Analysis
• Successfully managed a diverse pipeline of SBA loans, prioritizing tasks effectively to meet deadlines and maintain high levels of client satisfaction.
• Exceeded customer satisfaction ratings, working closely with loan officers to address borrower concerns and expedite underwriting decisions.
• Ensure Compliance with Lending Guidelines
• Mitigated potential losses through diligent identification of irregularities in loan underwriting processes and credit risk assessments.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Client relationship Consultant

• Demonstrate strong knowledge and application of banking regulations and compliance procedures to ensure adherence to federal and operational guidelines.
• Boosted client retention and satisfaction by offering tailored financial advice and investment strategies based on individual goals and risk tolerance.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction and retention.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Knowledge of real estate market, great communication skills, assist clients with purchasing and selling properties, work with staging companies, general knowledge of consumer mortgage loans.
• Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
• Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Increased property sales by advertising client properties through websites, social media, and real estate marketing.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Built lasting relationships with clients by demonstrating integrity, honesty, and professionalism throughout each transaction.

• Build long term relationships with clients, provide outstanding customer experience, bring revenue and profit to branches, cross sell new opportunities, teller operations.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.