Hi, I’m
SHAANA COOPER
Chattanooga,TN
If You Change the Way You Look at Things, the Things You Look at Will Change.
Anonymous
Overview
19
years of professional experience
Work History
MCKEE FOODS CORPORATION
Retail Affairs Representative
05.2016 - Current
Job overview
- Used Emplifi to record retailer requests and sent requests to Field Sales Organization.
- Coded requests based on the primary concerns of the retailer to aid in data analysis.
- Handled retailer complaints quickly and professionally to restore retailer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Maintained new store notifications and opening date changes for Murphy USA.
- Updated Dollar General New Stores and Relocations spreadsheet monthly and communicated changes.
- Provided information to Field Sales Organization regarding store resets.
- Created and maintained SOPs.
- Managed syndication channels, including Syndigo, Retail Link, 1Worldsync, and Label Insights, according to GDSN and GS1 standards.
McKee Foods Corporation
Process Operator 2
08.2015 - 05.2016
McKee Foods Corporation
Process Operator 1
04.2014 - 08.2015
McKee Foods Corporation
ESD Technician
11.2013 - 04.2014
PetSmart
Pricing Associate/Cashier/Dog Trainer
06.2005 - 11.2013
Education
Columbia Southern UniversityOrange Beach, AL
Bachelor of Science from Business Administration/Data Analytics
02.2025
University Overview
- President's List Summer 2024
Chattanooga State Community CollegeChattanooga, TN
Associate of Science
12.2017
Timeline
Retail Affairs Representative
MCKEE FOODS CORPORATION
05.2016 - Current
Process Operator 2
McKee Foods Corporation
08.2015 - 05.2016
Process Operator 1
McKee Foods Corporation
04.2014 - 08.2015
ESD Technician
McKee Foods Corporation
11.2013 - 04.2014
Pricing Associate/Cashier/Dog Trainer
PetSmart
06.2005 - 11.2013
Columbia Southern University
Bachelor of Science from Business Administration/Data Analytics
Chattanooga State Community College
Associate of Science
Skills
Administrative Experience
Microsoft Office (9 years)
Scheduling (1 year)
Data entry proficiency
Customer Support
Attention to Detail
Organizational Skills
Analytical Thinking
Problem-solving abilities
Excellent Communication
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingSummary
Dedicated retail customer service representative with over 9 years of experience in an administrative role. Skilled in problem-solving, communication, and team collaboration. Eager to leverage my strong organizational skills and attention to detail. Familiar with digital tools and platforms, I am committed to streamlining processes and improving efficiency.
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