Sha'Anna Cooper
Canton,USA
Summary
Compassionate Certified Medical Assistant with extensive experience in patient care and medical office operations. Demonstrates strong problem-solving abilities and effective communication skills in both clinical and non-clinical environments. Seeking to leverage expertise in a healthcare or customer service role to enhance operational efficiency and support team success.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Covenant Caregivers
Madison, MS
06.2025 - Current
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients and staff.
Certified Medical Assistant
St. Thomas West Hospital
Nashville, TN
06.2023 - 05.2025
- Assisted physicians with exams, procedures, and treatments, ensuring smooth patient flow.
- Assisted physicians with exams and procedures, facilitating timely patient care.
- Recorded vital signs, medical histories, and patient concerns with accuracy in EHR systems.
- Educated patients on chronic condition management and medications, enhancing adherence to treatment plans.
- Coordinated follow-up appointments and specialist referrals, ensuring continuity of care.
- Maintained a clean, safe, and fully stocked clinical environment.
Medical Office Assistant
Jackson Pediatric Associates
Jackson, MS
01.2022 - 06.2023
- Greeted and checked in patients and parents/guardians, ensuring a welcoming and efficient experience.
- Schedule, reschedule, and confirm appointments.
- Verified insurance coverage and collected co-pays/payments to facilitate smooth patient transactions.
- Maintain and update electronic medical records (EMR) accurately.
- Handle confidential information in compliance with HIPAA regulations.
- Assisted providers and nursing staff with administrative tasks.
Roadside Assistance Agent
U-Haul
, Remote work from home
06.2020 - 01.2022
- Applied problem-solving skills to assist stranded customers, demonstrating empathy and patience.
- Delivered compassionate and solutions-focused customer support during high-stress situations.
- Documented and resolved service requests in real time, ensuring timely assistance for stranded customers.
- Recognized for active listening, professionalism, and customer advocacy, enhancing customer satisfaction and loyalty.
Education
Emergency Medical Technician -
AMR
Medical Assisting Certification -
Delta Technical College
Skills
- Personal Care Techniques
- Patient support
- Healthcare Procedures
- Medical Office and Administrative Skills
- Technical Proficiency
- Problem solving
- Team leadership
Hobbies and Interests
- Volunteering at community health fairs and local events.
- Mentoring youth and supporting family-oriented programs.
- Technology & Remote Work Tools - exploring Microsoft Office, EHR platforms, and online productivity apps.
- Health & Wellness - fitness, nutrition, and continuous learning in medical advancements.
- Traveling and experiencing new cultures to broaden communication and teamwork skills.
Timeline
Personal Care Assistant
Covenant Caregivers
06.2025 - Current
Certified Medical Assistant
St. Thomas West Hospital
06.2023 - 05.2025
Medical Office Assistant
Jackson Pediatric Associates
01.2022 - 06.2023
Roadside Assistance Agent
U-Haul
06.2020 - 01.2022
Emergency Medical Technician -
AMR
Medical Assisting Certification -
Delta Technical College