Shaba Bakhrani
Skokie,Illinois
Summary
Learning and Technology Specialist with 7+ years of experience in LMS administration and integration. Demonstrated expertise in SAP SuccessFactors, LinkedIn Learning, and other learning platforms. Skilled in user provisioning, access control, and configurations, ensuring accurate data synchronization. Proficient in Microsoft technologies such as Windows Server, Active Directory, Azure, and Office 365. Known for attention to detail, resourcefulness, and problem-solving abilities. Successfully implemented LMS in collaboration with IT and SAP Team.
Overview
7
7
years of professional experience
Work History
Employee Development Specialist
Administrative Office Of The U.S / Ning Solutions
05.2023 - 11.2023
- Oversaw LMS Administration for 2100 employees, ensuring seamless functionality and troubleshooting any operational challenges promptly.
- Collaborated closely with IT teams to address technical issues, streamline processes and enhance overall performance of Learning Management System. Monitored LMS System proactively, identifying any potential issues and implemented measures to maintain system efficiency.
- Worked collaboratively with IT teams to streamline LMS operations, troubleshoot technical challenges and implement solutions that align with organizational objectives. Orchestrated interactive online learning sessions, equipping LMS administrators with advanced system administration skills.
- Evaluated training programs, implemented feedback mechanisms, and refined content and delivery methods to continually improve learning experience.
- Monitored system performance in both development and production environments, ensuring optimal functionality and addressing issues proactively.
- Developed and executed performance management programs to increase employee engagement and productivity
Learning Management System Global Administrator
Envoy Solutions
02.2022 - 04.2023
- Managed and maintained the company's Learning Management System for 5000 employees using (SAP SuccessFactors, Litmos & LinkedIn Learning), ensuring smooth functionality for a global user base.
- Led implementation, configuration, and maintenance of LMS/HRIS platform, overseeing all aspects of system administration.
- Successfully implemented Success Factors LMS upgrades and enhancements, addressing technical issues promptly and ensuring optimal system performance.
- Provided comprehensive testing of Success Factors LMS vendor upgrades, product roadmap/functionality, and addressed unanticipated software/hardware challenges as primary point of contact.
- Worked collaboratively with IT to launch re-defined LMS and Single Sign-On (SSO) through Active Directory, streamlining user access and authentication processes.
- Collaborated with subject matter experts and stakeholders across departments to identify training needs and develop customized solutions.
- Analyzed data and generated reports to support business decisions, providing insights into learning outcomes and training effectiveness.
- Ensured compliance with company policies and regulatory requirements by developing and maintaining training records and reports.
- Led LMS-related projects, including system upgrades, feature enhancements, and content migrations, ensuring successful project outcomes.
- Developed and maintained relationships with LMS vendors and external partners, negotiating contracts and managing vendor relationships.
- Worked with senior leadership to align learning outcomes with company's strategic goals, contributing to long-term business success.
- Designed, developed, and delivered engaging e-learning content and training modules, incorporating multimedia tools and gamification techniques.
- Utilized instructional design methodologies to create effective and captivating training content, aligning with organizational learning objectives.
HR Operations Specialist
W.W Grainger
12.2019 - 02.2022
- Managed and maintained SuccessFactors Learning Management System (LMS) for 23,000 Grainger employees, ensuring optimal functionality and usability for all employees.
- Administered user access, configured system settings, and oversaw seamless integration of learning programs within SuccessFactors.
- Managed technology support, including troubleshooting data loads, updating communications, loading courses, and managing cohorts within SuccessFactors.
- Developed and maintained documentation for SuccessFactors LMS processes, troubleshooting guides, and best practices.
- Created training materials and tutorials for end-users, facilitating organization-wide understanding and proficiency in utilizing SuccessFactors.
- Effectively utilized Service Now as ticketing system to log, track, and resolve issues related to SuccessFactors LMS.
- Collaborated with cross-functional teams to prioritize and address tickets promptly, ensuring smooth resolution process.
- Worked closely with IT team to troubleshoot and resolve technical issues within SuccessFactors LMS system, maintaining proactive approach to system health.
- Acted as liaison between HR and IT, fostering effective communication and collaboration to address and mitigate system-related challenges.
- Independently planned and executed projects focused on enhancing user experience within SuccessFactors.
- Created comprehensive guides and training tutorials to empower users, contributing to increased self-service capabilities and reduced reliance on support resources.
- Communicated proactively with internal stakeholders, providing updates on system improvements, known issues, and upcoming changes within SuccessFactors LMS.
- Demonstrated flexibility and adaptability, taking on responsibilities beyond defined role to support broader goals of organization.
Learning and Technology Specialist
W.W Grainger
12.2018 - 11.2019
- Demonstrated proficiency in utilizing SuccessFactors to its full capacity, administering various learning programs, and leveraging its features to enhance overall learning experience.
- Managed and administered SuccessFactors Learning Management System for diverse user base spanning United States, Canada, and Mexico, serving over 23,000 employees.
- Utilized SuccessFactors to track and monitor employee progress, ensuring accurate and up-to-date records of training completion.
- Oversaw end-to-end LMS administration for global organization, ensuring seamless functionality and troubleshooting any operational challenges promptly.
- Collaborated closely with IT teams to address technical issues, streamline processes, and enhance overall performance of Learning Management System (LMS).
- Stayed abreast of evolving technology trends, integrating innovative solutions into LMS infrastructure to optimize performance and user experience.
- Monitored LMS systems proactively, identifying potential issues and implementing preventive measures to maintain system efficiency.
- Provided user support, addressing queries and troubleshooting issues related to SuccessFactors, fostering positive and user-friendly learning experience.
- Maintained accurate documentation of learning sessions, attendance records, and user feedback within SuccessFactors.
- Generated reports and analytics to assess effectiveness of learning programs.
Employee Service Center Specialist
W.W Grainger
09.2017 - 12.2017
- Provided outstanding customer service in realm of Human Resources and Payroll, offering product and service information, policy clarification, and issue resolution through multi-channel support.
- Maintained strong customer relationships by handling team member inquiries with accuracy, sense of urgency, and professionalism.
- Demonstrated strong problem-solving skills to troubleshoot customer problems, ensuring efficient resolution.
- Supported I-9 / E-Verification processes through effective communication channels, ensuring compliance and accuracy in documentation.
- Extended support to various HR programs, including Educational Assistance, HR Invoices, and Referral Payments, showcasing versatility in HR support services.
- Collaborated with Learning and Development team to set up classrooms for in-house training, ensuring conducive environment for effective learning experiences.
- Manage and resolve employee inquiries regarding HR policies, benefits, and programs
Education
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Chicago, IL05.2014
Skills
- Learning Management Systems- Success Factors, Litmos, Corner Stone on-demand
- Active Directory
- Instructional Design
- Process Improvement
Timeline
Employee Development Specialist
Administrative Office Of The U.S / Ning Solutions
05.2023 - 11.2023
Learning Management System Global Administrator
Envoy Solutions
02.2022 - 04.2023
HR Operations Specialist
W.W Grainger
12.2019 - 02.2022
Learning and Technology Specialist
W.W Grainger
12.2018 - 11.2019
Employee Service Center Specialist
W.W Grainger
09.2017 - 12.2017
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
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