Shabaka Dudley
Kissimmee,FL
Summary
Proven team builder and skilled problem-solver, I excelled at Walt Disney World by enhancing guest experiences and improving service quality. Leveraging strong organizational skills and equipment maintenance expertise, I significantly contributed to team success and operational efficiency. My dedication to safety awareness and customer service excellence underpins my professional achievements.
Service-oriented professional with track record in maintaining high standards of customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
Work History
Material Attendant
Walt Disney World
01.2018 - Current
- Collaborated with team members to improve overall service quality and guest experience.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Facilities Support Craft Worker
Walt Disney World
02.2015 - 01.2018
- Worked fast to complete tasks and meet daily deadlines.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Frequently inspected production area to verify proper equipment operation.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Reported defective products or machinery to supervisor.
Laundry Systems Craft Support
Walt Disney World
09.2009 - 02.2015
- Inspected and tested equipment to locate worn and damaged parts.
- Inspected and tested conveyor systems and wrapping machines. Completed preventive maintenance such as hydraulic cylinder rebuilds, roller inspection, and warehouse rack systems inspections to maintain a safe work environment.
- Repaired and maintained the pneumatic laundry dispensing system
- Rebuilt motors and gear drives.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Maintained accurate records of completed work orders, ensuring transparency for management.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Built safety barriers to provide safe passage for personnel and warehouse vehicles.
Assembly Craft Support
Walt Disney World
03.2007 - 09.2009
- Achieved consistently high production rates through disciplined time management practices and well-organized workstation setup.
- Contributed to cost savings initiatives by identifying opportunities for reducing material waste without sacrificing quality or performance.
- Developed a strong understanding of product specifications and customer requirements, ensuring each assembly met or exceeded expectations.
- Collaborated with team members to meet tight deadlines, increasing overall productivity.
- Reviewed blueprints and schematics thoroughly prior to beginning work on assemblies, ensuring accurate construction according to design specifications.
Education
No Degree - Motorcycle Repair
Motorcycle Mechanics Institute
Orlando, FLSkills
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Supply restocking
- Personal protection equipment (PPE)
- Equipment maintenance
- Housekeeping
- Tool management
- Customer request handling
- Customer service
- Multitasking
- Team building
- Organization
- Inventory and supply
Timeline
Material Attendant
Walt Disney World
01.2018 - Current
Facilities Support Craft Worker
Walt Disney World
02.2015 - 01.2018
Laundry Systems Craft Support
Walt Disney World
09.2009 - 02.2015
Assembly Craft Support
Walt Disney World
03.2007 - 09.2009
No Degree - Motorcycle Repair
Motorcycle Mechanics Institute
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