Summary
Overview
Work History
Education
Skills
Timeline
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Shabana Charran

South Ozone Park,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

SmartParkJFK
South Ozone Park, NY
01.2009 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Home Health Aide

Family Wellness
South Ozone Park, NY
03.2022 - 02.2024
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Transported clients to doctor appointments and social events.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided companionship and monitored health condition of clients.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

Home Health Aide

Aveanna's Healthcare
Queens, NY
03.2020 - 03.2022
  • Administered medications as instructed by physician or nurse practitioner.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.

Education

GED -

Long Island Home Study
Long Island, NY
08-2001

Skills

  • Appointment Scheduling
  • Call Management
  • Consultative Sales
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Data Entry
  • Courteous demeanor
  • Clerical Support
  • Customer Relations
  • Customer Service
  • Coordination
  • Critical Thinking
  • Staff Training
  • Conflict Mediation
  • Complaint Handling
  • Computer Proficiency

Timeline

Home Health Aide

Family Wellness
03.2022 - 02.2024

Home Health Aide

Aveanna's Healthcare
03.2020 - 03.2022

Customer Service Representative

SmartParkJFK
01.2009 - Current

GED -

Long Island Home Study

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Shabana Charran