Shabeer M A

Managing 24*7 Production Services Team for Order Management for Ace Hardware Corporation, US Based Hardwares Retail chain.

Team work as Control Centre to monitor O2C cycle from Order creation till Invoicing.

These tasks are carried out on SAP Sales and Distribution Module through Monitoring, correcting and escalating different IDocs viz. ORDERS (for order creation, DESADV (delivery) SDPICK (picking confirmation) INVOIC (invoice).

Alert/Escalate to business team Finance related IDoc failures.

Metrics Reporting relate to ASN's, IDocs and Order completion .

Customer connect through Weekly and Monthly Status Reports and Daily status calls.

Add on: working on AMS ticket relate to Order Creation, Delivery drop ,scheduling and PGI related issues from different stores of ACE Hardware globally.

Management of entire stock reconciliation process of Securities & Private Banking

Matching of stock reconciliation items

Allocation of breaks to Various team

Research and allocation of relogged breaks

Communication with different team at Onshore and Offshore for process

MIS Preparation and reporting to Unit Delivery Manager

Training of New comers

Representing team in Group Learning and Development Group

Handled Knowledge Transfer to Onshore staff successfully without no delay with client appreciation

Manual Testing

Part of Data migration team for Billing module of BaNcs Application

Part of UAT team for Corporate Action module of BaNcsAPPlication

Operations

Handling of the Corporate Action Process for Various Countries

To supervise and control the dispatch of the outgoing messages related to Corporate Action.

To meet agreed cycle times and maintain accuracy in Transactions.

To manage risk and compliance in the processes and put in controls to maintain the same by maintaining low error rate.

To review the process and ensure the updating of the departmental operating instructions manual.

Carry out all backup related activities and support other sites and processes as and when required.

Continuous improvement in productivity to the standards prescribed for the processes from time to time.

Upholding the Values of the Group and Company at all times.

Compliance with all the applicable Rules/Regulations and Company and Group policies.

To Track/Report and escalate errors and volumes on a daily basis.

To have control over pending instructions and follow up for the same.

Trainer for new staff and provide regular feedback to them.

To ensure stipulated controls are adhered at all times and escalate in case of a deviation.