Shabeerah Albright-Davis
Atlantic City,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Dietary Aide
Hammonton Center For Rehabilitation And Healthcare
Hammonton, NJ
06.2023 - 06.2024
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Front Desk Customer Service Representative
Caesars Entertainment
Atlantic City, NJ
06.2022 - 05.2023
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Assisted in increasing hotel revenue by upselling room upgrades and promoting additional services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Live Dealer
Evolution Americas
Atlantic City, NJ
09.2021 - 06.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace handling cards, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Host
Ocean Casino Resort
Atlantic City, NJ
03.2019 - 01.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Wardrobe Assistant
Hard Rock Casino
03.2017 - 03.2019
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Assisted wardrobe in purchasing garments and accessories, helping clients dress more fashionably for events.
Food and Beverage Cashier
Bally's Park Place
Atlantic City, NJ
06.2014 - 05.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeping Room Attendant
Trump Plaza
Atlantic City, NJ
05.2013 - 02.2014
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Receptionist
One Stop Career Center
Pleasantville, New Jersey
02.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2013
Skills
- Critical Thinking
- Customer Retention
- Active Listening and Communication
- Reading Comprehension
- Time Management
- Data Entry and Database Software
- Operating Telephones
- POS Systems
- Cash Register Operation
- Customer Service
Timeline
Dietary Aide
Hammonton Center For Rehabilitation And Healthcare
06.2023 - 06.2024
Front Desk Customer Service Representative
Caesars Entertainment
06.2022 - 05.2023
Live Dealer
Evolution Americas
09.2021 - 06.2022
Host
Ocean Casino Resort
03.2019 - 01.2021
Wardrobe Assistant
Hard Rock Casino
03.2017 - 03.2019
Food and Beverage Cashier
Bally's Park Place
06.2014 - 05.2016
Housekeeping Room Attendant
Trump Plaza
05.2013 - 02.2014
Receptionist
One Stop Career Center
02.2012 - 05.2014
High School Diploma -
Atlantic City High School