Shabeer Mahmood Mohammed
Chicago,IL
Summary
To work in a growing organization and help the organization in attaining organizational goals and in turn leading to organizational and individual career growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Level 1 IT Support Engineer
AKAcomp solutions .LLC
CHICAGO, IL
10.2022 - Current
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Reported customer feedbacks to management in order to improve service quality.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers by troubleshooting and resolving technical problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Trained new employees on support processes, procedures and knowledge base.
- Suggested alternative solutions when necessary based on customer needs or preferences.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
IT Intern
ECS computech solution
Hyderabad, TELANGANA
10.2021 - 03.2022
- Monitored system performance to ensure optimal operation and security protocols are met.
- Collaborated with other team members to deliver high quality results within tight deadlines.
- Supported technical team through flexible and active engagement in variety of hands-on activities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
BBA -
INDIAN SCHOOL OF BUISNESS MANAGEMENT
HYDERABAD06-2019
Skills
- Ambitious
- Hard Working
- Good Communication Skills
- Inventory Recordkeeping
- Equipment Repair
- Technical Support
- Critical Thinking
- IT Management
- System Backups and Dumps
- Systems Monitoring
- Documentation
Personal Information
- Father's Name: Md Naseer Mahmood
- Date of Birth: 10/18/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Urdu
Disclaimer
All the above details furnished are true to my knowledge. I hope you will not deny me the chance to prove my self, and my talent will merit your consideration I assure you that I would work to entire satisfaction of my superior.
Certification
HELPDESK TECHNICIAN CERTIFICATION
Languages
English
Professional
Hindi
Professional
ARABIC
Limited
References
References available upon request.
Timeline
Level 1 IT Support Engineer
AKAcomp solutions .LLC
10.2022 - Current
IT Intern
ECS computech solution
10.2021 - 03.2022
BBA -
INDIAN SCHOOL OF BUISNESS MANAGEMENT
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