SHABEON HOLLEY
Account Payable
Atlanta,GA
Summary
Dedicated and personable Accounts Payable Specialist with a strong background in customer relations and data entry. Committed to being a valuable team player, consistently bringing a positive attitude and excelling at building rapport with clients. Relentlessly motivated to ensure customer satisfaction and contribute to company success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Well-known for reliability, adaptability, and swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Payable Specialist
OPTIMUM MANAGEMENT SOLUTIONS
03.2019 - Current
- Cross trained in multiple departments to know all company needs
- Analyzed workflow processes
- Process transactions and perform accounting duties such as process due invoices for payments, record entries and reconcile books of accounts
- Managed accounts payable using accounting software and other programs
- Analyze and update all necessary changes to salesforce software
- Properly compare purchase orders, prices, terms of payment and other charges
- Ensure bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures
- Establish and maintain relationships with new and existing vendors
- Worked with internal teams to understand business needs and changing strategies
Chat Support Representative
Leading Edge Connection
11.2024 - 01.2025
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Managed approximately 30 incoming calls, emails per day from customers
Data Entry/Gift Processor
CARE, USA
11.2016 - 03.2019
- Record all donations from private donors in (CRM) system including high dollar and complex contributions, ensuring accuracy and compliance with donor intent
- Successfully entered data into the company database and validated the accuracy of valuable company information
- Audit Pull-Run reports and locate gifts and support documentation as requested by external auditors
- Generated data reports entered company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
- Follow relevant processing for recording and varying gift types including cash, checks, securities, wire transfers, pledges and grants
Customer Services/Account Administrative Representative
FOOTSMART
01.2010 - 08.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions, and offering general information
- Managed approximately 35 incoming calls, emails and faxes per day from customers
Education
Nursing
South College
Atlanta, GA03-2022
Certificate - Medical Assistant
Everest Institute
Decatur, GA05-2008
Skills
- Email Support
- Salesforce
- Zendesk
- Creative Problem Solving
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office (Excel)
- Managing Accounts Payable
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organization and time management
Certification
- First Aid Certification
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Chat Support Representative
Leading Edge Connection
11.2024 - 01.2025
Account Payable Specialist
OPTIMUM MANAGEMENT SOLUTIONS
03.2019 - Current
Data Entry/Gift Processor
CARE, USA
11.2016 - 03.2019
Customer Services/Account Administrative Representative
FOOTSMART
01.2010 - 08.2016
- First Aid Certification
- CPR/AED Certification
Nursing
South College
Certificate - Medical Assistant
Everest Institute
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