Shabhon Burke
Bremerton,WA
Summary
To obtain a challenging position where my skills and experience can be utilized for the growth of the organization. Efficient Front of House Manager with 14 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
11
11
years of professional experience
Work History
Front of House Manager & Server
New Day Eatery
Port Angeles, WA
08.2018 - 08.2023
- Managed Front of House operations and provided exceptional customer service
- Trained and supervised new staff members, maintained inventory, and ensured compliance with health and safety regulations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Interviewed, hired and trained new employees.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Barista & Prep Cook
Common Grounds Café
Port Angeles, WA
12.2017 - 08.2018
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Listened to customer desires and needs to recommend optimal products.
Front of House Manager & Server
Old Mill Café
Sequim, WA
08.2012 - 06.2017
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Education
Bachelor's Degree in Human Development -
Antioch University
01.2021
Skills
- Advanced compassionate communication
- Organization and logistics management
- Problem-solving skills
- Ability to relate to all types of people
- Self-starter
Timeline
Front of House Manager & Server
New Day Eatery
08.2018 - 08.2023
Barista & Prep Cook
Common Grounds Café
12.2017 - 08.2018
Front of House Manager & Server
Old Mill Café
08.2012 - 06.2017
Bachelor's Degree in Human Development -
Antioch University
References
Kelli Hammond, New Day Eatery Owner, 360 775 5386 Val Culp, Old Mill Café Past Owner, 360-582-1583 Tyler Gaumond, Next Level Engraving Owner & Operator, 360-912-5868
References
Kelli Hammond, New Day Eatery Owner, 360 775 5386 Val Culp, Old Mill Café Past Owner, 360-582-1583 Tyler Gaumond, Next Level Engraving Owner & Operator, 360-912-5868
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