Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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SHABIA MUKIIBI

Fort Worth,TX

Summary

Accomplished Call Center Representative and Real Estate Property Manager with a proven track record at Southwest ADI and Heritage Property Managers Limited. Excelled in boosting sales through innovative strategies and delivering exceptional customer support. Skilled in NetSuite and QuickBooks, with outstanding problem-solving and interpersonal abilities, ensuring client satisfaction and portfolio growth.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Southwest ADI
08.2024 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Real Estate Property Manager

Heritage Property Managers Limited
02.2021 - 03.2024
  • Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
  • Increased portfolio value with strategic acquisition of new properties in high-growth markets.
  • Successfully managed a diverse commercial real estate portfolio consisting of office buildings, retail centers, and industrial facilities.
  • Leveraged strong negotiation skills to secure favorable contracts with vendors and service providers, resulting in cost savings for managed properties.
  • Developed and maintained strong relationships with key stakeholders such as investors, contractors, and local authorities.
  • Analyzed financial performance data of owned properties quarterly enabling informed decisions regarding capital improvements or divestiture opportunities.
  • Maintained up-to-date knowledge of local real estate trends and market conditions, sharing insights with team members to inform decision-making processes.
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Streamlined communication between tenants, owners, and staff members through the use of effective management software tools.
  • Coordinated scheduled inspections efficiently, ensuring that each property met both internal standards as well as legal requirements for safety and habitability.
  • Provided detailed monthly financial reports to property owners, highlighting income/expenses trends and recommending strategies for improvement.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving property issues.

Education

Virtual Assistant Certificate -

African Leadership Academy (ALX)
ONLINE

BBA - Accounting

Metropolitan International University
Kampala, UGANDA
02.2021

High School Diploma -

Victoria High School
Kampala, UGANDA
11.2016

Skills

Problem-solving skills

Customer Support

Data Entry

Verbal and written communication

Inbound phone calls

Interpersonal Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Representative

Southwest ADI
08.2024 - 09.2024

Real Estate Property Manager

Heritage Property Managers Limited
02.2021 - 03.2024

Virtual Assistant Certificate -

African Leadership Academy (ALX)

BBA - Accounting

Metropolitan International University

High School Diploma -

Victoria High School

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SHABIA MUKIIBI