SHABIR AZIZ AHMED
College Point,NY
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Business Analyst
Spectrum
Stamford, CT
02.2022 - Current
- Managed over 100 product rollouts, user training, testing and internal communications.
- Developed over 50 written documents and reports related to programs and operations.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Lead Customer Service Representative
Spectrum
Flushing, NY
04.2019 - 02.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
BBA - Business Administration
Queens College
Flushing, NY05.2016
High School Diploma -
Thomas Edison Career And Technical High School
Jamaica, NY06.2012
Skills
- Product Knowledge
- Research and Analysis
- Telecommunication Knowledge
- Project Management
- Business Process Mapping
- Microsoft Office
- Strategic Planning
- Workflow Analysis
Timeline
Business Analyst
Spectrum
02.2022 - Current
Lead Customer Service Representative
Spectrum
04.2019 - 02.2022
BBA - Business Administration
Queens College
High School Diploma -
Thomas Edison Career And Technical High School
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