Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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SHABNAM AZAR

SHABNAM AZAR

Little Elm,TX

Summary

Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Flight Attendant

Emirates Airlines
04.2011 - 04.2022
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA /GCAA regulations.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Used excellent customer service skills in addressing passengers' needs.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Foreign Exchange Teller

Confidence Cambio Money Exchange
04.2010 - 02.2011
  • Reduced transaction errors with meticulous attention to detail in handling cash and recording transactions.
  • Fostered strong relationships with customers, addressing their concerns and providing tailored solutions for their currency exchange needs.
  • Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
  • Contributed to branch revenue growth by actively promoting additional financial products and services.
  • Resolved complex inquiries pertaining to foreign exchange rates, fees, conversion calculations effectively.
  • Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
  • Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
  • Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
  • Maintained friendly and professional customer interactions.

Flight Attendant

Azul Airlines
10.2008 - 06.2009
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Front Desk Receptionist

Majestic Hotel
12.2008 - 03.2009
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Flight Attendant

TAM Airlines
03.2005 - 12.2007
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.

Education

BBA - Business Administration

Estacio De Sa University
Sao Jose, SC, Brazil

Skills

  • Customer Service
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional Appearance
  • Leadership Qualities
  • Multilingual Skills
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Listening Skills
  • Appointment Scheduling
  • Office Organization
  • Front Office Management
  • Administrative Support
  • Office Management
  • Task Delegation
  • Business Administration

Languages

Portuguese
Native or Bilingual
Persian
Professional Working
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Flight Attendant

Emirates Airlines
04.2011 - 04.2022

Foreign Exchange Teller

Confidence Cambio Money Exchange
04.2010 - 02.2011

Front Desk Receptionist

Majestic Hotel
12.2008 - 03.2009

Flight Attendant

Azul Airlines
10.2008 - 06.2009

Flight Attendant

TAM Airlines
03.2005 - 12.2007

BBA - Business Administration

Estacio De Sa University

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SHABNAM AZAR