Shabnam Bakvaie

Department Manager

Zara

12.2018 - Current

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Communicated with managers of other departments to maintain transparency.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Led a team of professionals to consistently achieve or exceed performance targets.
Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Developed and managed department budget to monitor financial performance and minimize expenses.
Increased productivity by identifying bottlenecks and implementing targeted solutions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.