Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shabnam Karimi

Winter Springs,MD

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people.

Overview

7
7
years of professional experience

Work History

Pharmacy technician

CVS Pharmacy
bel pre, MD
12.2023 - Current
  • Oversee all front-end transactions, including customer check-outs, payment processing, returns and change management
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Restocked shelves with new supplies of medications as needed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted in training new employees on pharmacy procedures.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Managed medication inventory, including ordering and restocking medications as necessary.

Co-Manager

Beauty Supply Store
Landover, MD
10.2020 - 10.2023
  • Co-manager recruitment, training, and policy enforcement for new employees
  • Led online marketing, order processing and customer services operations, ensuring smooth transactions and timely dispatch
  • Supervised communication channels, including slack, emails, voicemails, and social media management
  • Increased online sales by 5% through strategic marketing and efficient operations
  • Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Developed store policies to ensure compliance with company standards.
  • Recruited new staff members through job postings, interviews, and references checks.
  • Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed annual budgeting and forecasting, optimizing resource allocation.

Cashier

MacDonald's
Landover, MD
08.2018 - 09.2019
  • Efficiently handled cash and credit card transactions issuing receipts and managing payrolls exchanges
  • Demonstrated quick problem-solving abilities and managed team tasks to ensure timely completion
  • Communicated effectively with customers, providing fast and friendly service
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Resolved customer complaints in a professional manner.
  • Following proper cash handling procedures when making change for customers.
  • Performed cash handling and register operations with accuracy and integrity.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Duval High School
Lanham, MD
06-2021

Some College (No Degree) - Banking And Finance

Montgomery College
Silver Spring, MD

Skills

  • Java
  • Microsoft Office: Excel
  • Microsoft Office: Word
  • Microsoft Office: PowerPoint
  • Leadership
  • Customer service
  • Medication inventory
  • Cash handling
  • Employee training
  • Communication skills
  • Problem solving
  • Team leadership
  • Change management
  • Sales support

Hobbies and Interests

  • Attending local economic development seminars
  • Participating in community investment clubs
  • Graphic design
  • Web development

Timeline

Pharmacy technician

CVS Pharmacy
12.2023 - Current

Co-Manager

Beauty Supply Store
10.2020 - 10.2023

Cashier

MacDonald's
08.2018 - 09.2019

High School Diploma -

Duval High School

Some College (No Degree) - Banking And Finance

Montgomery College

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