Shabnam Malani
Tampa,FL
Summary
Accomplished Business Banker with a proven track record at Bank of America, and Wells Fargo. Proficient in Client retention, Portfolio Management. Excelled in developing business plans, enhancing customer satisfaction through consultative selling, and driving significant sales growth. Skilled in leveraging product knowledge and questioning skills to provide need based solutions.
Overview
8
8
years of professional experience
Work History
Small Business Relationship Manager
Wells Fargo
03.2024 - Current
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicate regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction to increase retention.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Enterprise Business Banker
Bank of America
04.2022 - 05.2023
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Worked with clients and finance companies to find optimal solutions for financing including SBA and commercial lending.
- Reviewed business financials to focus on business expansion and growth plans to accurately recommend banking solutions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted customers with completing loan applications and other paperwork in compliance with underwriting policies.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
Centralized Small Business Banker
Bank of America
02.2017 - 05.2022
- Conducted market research to identify customer needs and preferences.
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Assisted new small business owners with information to set up state and federal documentations for start ups and expansions
- Followed a meticulous process to stay connected with client from start to end of the financial journey of said business including deposits, lending, cash flow and retirement process.
- Maintained relationships with internal partners to provide most accurate business operations plans for business owners through referral process.
Education
Master Of Business Administration - Human Resources Management
Osmania University
Hyderabad, India Bachelor Of Arts - Psychology
Osmania University
Hyderabad, India Skills
- Relationship building and management
- Client Engagement
- Business Acumen
- Consultative Selling
- New Business Development
- Issue Resolution
- Customer Education and Consulting
- Value Selling
- Excellent Communication
- Product Knowledge
- Loan Origination
Community Involvement
Teacher educator for ITREB.
- Assist with quarterly financial literacy seminars for students.
- Develop and update lesson plans for college graduates to complete teacher training programs for ITREB India and USA.
- Provide a safe and inclusive environment for students to hone their natural talents and be productive members of their community.
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Gujrati
Professional Working
American Sign Language
Limited Working
Punjabi
Limited Working
Timeline
Small Business Relationship Manager
Wells Fargo
03.2024 - Current
Enterprise Business Banker
Bank of America
04.2022 - 05.2023
Centralized Small Business Banker
Bank of America
02.2017 - 05.2022
Master Of Business Administration - Human Resources Management
Osmania University
Bachelor Of Arts - Psychology
Osmania University
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