Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Shabnam Mardanova

McLean,VA

Summary

Multitalented Executive Assistant/Customer Service Representative with ten years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

12
12
years of professional experience

Work History

Executive Assistant

Greenway Farms
Gaithersburg, Maryland
02.2022 - Current
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Assistant Manager

Wells Fargo
Washington, DC
11.2018 - 02.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.

Personal Banker

PNC Bank
Falls Church, VA
12.2017 - 11.2018
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Store Manager

Victoria Secret
Washington, DC
02.2012 - 11.2017
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.

Education

MBA - Development Economics And International Development

University Of Odessa
Ukrain Russia
06-2010

Bachelor of Arts - Tourism And Business Management

Tafakkur University
Baku, Azerbaijan
06-2006

Skills

  • Technical Support
  • Database Management
  • Administrative Support
  • Customer Service
  • Payroll Management
  • Inventory Management
  • Invoice Processing
  • AR/AP

Languages

Azerbaijani
Native/ Bilingual
Turkish
Professional
Russian
Native/ Bilingual

Affiliations

  • Florist
  • Hand Crafting

References

References available upon request.

Timeline

Executive Assistant

Greenway Farms
02.2022 - Current

Assistant Manager

Wells Fargo
11.2018 - 02.2022

Personal Banker

PNC Bank
12.2017 - 11.2018

Store Manager

Victoria Secret
02.2012 - 11.2017

MBA - Development Economics And International Development

University Of Odessa

Bachelor of Arts - Tourism And Business Management

Tafakkur University

Similar Profiles

CREATE PROFILE
Shabnam Mardanova