Shabnam Sultani
Northridge,CA
Summary
Student who's earning associate degree in business administration, and got accepted to Cal State Northridge to earn her bachelor's degre. Interested in working along with healthcare. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving everyone a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Job Shadow
Manager at Mazda Dealership
12.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Customer Service
Kohls
03.2020 - 08.2021
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Met customer service goals and exceeded customer expectations.
- Supported professional development of bilingual customer service agents.
- Elevated customer satisfaction by optimizing customer service communication protocols.
Education
Bachelor of Arts - Business Administration And Management
California State University Northridge
Northridge, CA06-2026
Associate of Arts - Business Administration
Pierce College
Woodland Hills, CA06-2025
Skills
- Experience with Microsoft Office Excel, Word, Access, and PowerPoint
- Attention to detail
- Teamwork and collaboration
- Experience with Microsoft Office Excel, Word, Access, and PowerPoint
- Problem-solving
- Organization
- Team collaboration
- Exceptional time management skills
- Conflict resolution
- Verbal and written communication
Languages
Farsi
Professional
Timeline
Job Shadow
Manager at Mazda Dealership
12.2021 - 12.2021
Customer Service
Kohls
03.2020 - 08.2021
Bachelor of Arts - Business Administration And Management
California State University Northridge
Associate of Arts - Business Administration
Pierce College