SHABRE FREEMAN
Duluth,GA
Summary
Seasoned Support Specialist with background in troubleshooting, customer service, and technical support. Strengths include problem solving, team collaboration, and communication skills. Known for delivering high-quality assistance to customers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Escrow Support Specialist
OS National
Duluth, USA
01.2022 - Current
- Funding transactions: Funding transactions after all parties have signed
- Wiring funds: Wiring funds to the appropriate parties
- Cutting checks: Cutting checks to the appropriate parties
- Recording documentation: Recording the appropriate documentation
- Transmitting documents: Transmitting the appropriate documents to lenders/Parties
- Monitoring insurance vendors for compliance with investor guidelines
- Disbursing premiums in a timely manner
- Preparing bank account transfers
- Monitoring timely payment of non-escrow items
- Paying bills
- Enforcing coverage
- Establishing escrow accounts as necessary
Store Manager
Lidl
Peachtree Corners, USA
06.2019 - 12.2021
- Maintain sales environment of the store
- Retaining statistical and financial records
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Deal with staffing concerns such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Payroll Specialist
Demar Pier
Lawrenceville, USA
02.2017 - 06.2019
- Maintain timesheet and computerized payroll system, liens, garnishments, agency orders
- Responsible for processing payroll for contractors, vendors, and office staff
- Coordinate all quarterly reconciliation of reports, producing federal, state, and local tax payments
- Answering employee and troubleshooting issues
- Monitored integrity of input into ADP
- Managed payroll for an organization of 350+ personnel
Fulfillment Manager
Macy's
Buford, USA
02.2015 - 12.2016
- Communicated with customers via email, over the phone or in person to answer questions and provide the latest merchandise information
- Tracked delivery goals and developed improvement plans to correct deficiencies
- Redirected shipments route in response to customer requests
- Maintained accurate stock records and schedules
- Oversaw hiring and training of 5 new employees each quarter
- Picked products for specific routes according to pick sheets
- Enforced the on-time shipment of products to create exceptional customer experiences
- Supervised material flow, storage, and global order fulfillment
Administrative Assistant
Paine College Business Office
Augusta, USA
08.2013 - 02.2015
- Support college staff with administrative task
- Data entry and purchasing of supplies
- Coordinated travel arrangements and new student orientation
- Created spreadsheets and presentation for Dean
- Directed visitors and phone calls
Education
Accounting Assoicate Degree -
Atlanta Technical College
01.2025
Diploma -
Grayson High School
01.2013
Skills
- Detail-Oriented Organization
- Skilled in Document Formatting
- Efficient Learning Ability
- Employee Onboarding
- Effective Pressure Management
- Committed Professional
- Effective Time Management
- Professional Communication Skills
- Proficient in Handling Multiple Priorities
- Skilled Team Participant
- Detailed Documentation Skills
- Skill Enhancement
- Conflict Resolution
Timeline
Escrow Support Specialist
OS National
01.2022 - Current
Store Manager
Lidl
06.2019 - 12.2021
Payroll Specialist
Demar Pier
02.2017 - 06.2019
Fulfillment Manager
Macy's
02.2015 - 12.2016
Administrative Assistant
Paine College Business Office
08.2013 - 02.2015
Accounting Assoicate Degree -
Atlanta Technical College
Diploma -
Grayson High School
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