Shabreca Harris
Stamps,AR
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service, and responding to questions and inquiries quickly. Demonstrates a positive attitude and readiness to adapt to different situations.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Motivated Enrichment Specialist with experience in creating and implementing educational programs tailored to diverse age groups. Strengths lie in curriculum development, fostering academic growth, and inspiring creativity. Known for innovative program design leading to improved participant engagement and satisfaction. Successfully increased student interest in learning through customized enrichment activities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Family/Community Enrichment Specialist
Central Arkansas Development Council
Magnolia, AR
11.2023 - 02.2025
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Engaged parents by providing resources about enrichment opportunities available outside the school setting.
- Directed and participated in recruitment and enrollment activities.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Maintained accurate records and documented client data in company databases.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Collaborated with community members to educate the public regarding programs such as A-16, Commodities, Transition Out of Poverty, Single Parent Scholarship Fund, LIHEAP, and more.
- Educated families about available resources within the community.
- Followed and evaluated individualized support care plans to increase personal development.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Maintained accurate records of client progress, services provided, and any issues encountered.
Assistant Store Manager
GPM Investments
Texarkana, AR
02.2020 - 06.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Housekeeper
Cornerstone Retirement Community
Texarkana, TX
04.2017 - 03.2020
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Assistant Manager
Dixie Mart #22
Stamps, AR
04.2014 - 04.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Laundry and Dry Cleaning Assistant
Heather Manor Nursing & Rehabilitation
Hope , AR
11.2013 - 03.2014
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Inspected laundry for damage or stains to repair or pre-treat.
- Transported laundry in carts and sorted dirty items by load type.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
Cashier
Dollar General
Lewisville, AR
07.2012 - 11.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Associate of Science - EKG TECH
South-West Medical Academy
Prescott, AR10-2023
Associate of Applied Science - Occupational Therapy Assistance
UACCH
Hope , AR05.2016
High School Diploma -
Lafayette County High School
Stamps05.2012
Skills
- Loss Prevention
- Customer Service
- Strategic Planning
- Business Development
- Time Management
- Work Planning and Prioritization
- Verbal and Written Communication
- Issue Resolution
- Staff Supervision
- Records Management
- Employee Scheduling
- Customer Experience
- Cash Auditing
- Attention to Detail
- Customer Service and Engagement
- Flexible Schedule
- Inventory Counting
- Performance Evaluations
- Retail Operations
- Transaction Processing
- Billing
- Problem-Solving
- Community engagement
- Client assessments
- Educational guidance
- Customer service
- Conflict resolution
- Public speaking
- Record keeping
- Parent outreach
- Leadership development
- Student engagement
- Individualized education programs
- Community outreach
- Multitasking capacity
- Teamwork
- Interview skills instruction
- Emotional support
Certification
- EKG TECH
Timeline
Family/Community Enrichment Specialist
Central Arkansas Development Council
11.2023 - 02.2025
Assistant Store Manager
GPM Investments
02.2020 - 06.2023
Housekeeper
Cornerstone Retirement Community
04.2017 - 03.2020
Assistant Manager
Dixie Mart #22
04.2014 - 04.2017
Laundry and Dry Cleaning Assistant
Heather Manor Nursing & Rehabilitation
11.2013 - 03.2014
Cashier
Dollar General
07.2012 - 11.2013
Associate of Applied Science - Occupational Therapy Assistance
UACCH
High School Diploma -
Lafayette County High School
Associate of Science - EKG TECH
South-West Medical Academy
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