Confident Financial Coordinator touting 10 years of expertise in benefits explanation, payment collection, and outstanding customer service. A real go-getter thrives in busy office environments and remains calm in high-pressure situations. An educated and friendly professional known for having outstanding administrative skills. Known for taking on additional responsibilities with poise and grace. Proven leadership and successful in leading teams in achieving financial goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills
Hi, I’m
Shabree Dodson
Nashville,TN
Summary
Overview
10
years of professional experience
1
Certification
Work History
O.M.S.
Financial Coordinator
11.2021 - Current
Job overview
- Assist new hires in understanding departmental processes through comprehensive training sessions and ongoing mentorship opportunities.
- Thoroughly and accurately complete insurance verification forms.
- Handle and follow-up on workers compensation claims.
- Submit appeals, prior authorizations, and pre-determinations to insurance companies.
- Verify doctor notes correspond with the patients' treatment plan.
- Provide surgery estimates to patients.
- Oversee multiple accounts at once.
- Contact referring doctor/dentist offices and/or patients for any missing information.
- Assist patients with processing and posting payments to their charts.
- Explain medical and dental insurance benefits, fees and procedures to patients.
- Submit claims to insurance companies on same day as patient treatment..
- Contact insurance carriers to discuss policies and individual patient benefits
- Answer questions over phone and in-person regarding billing, scheduling and treatment.
- Maintain a high level of confidentiality when handling sensitive financial information and employee records.
- Review documents and data to give accurate presentations and forecasts to upper management.
- Precisely evaluate and verify benefits and eligibility.
- Achieved high levels of accuracy in patient data entry by consistently cross-referencing information sources and seeking clarification as needed.
- Enhanced customer satisfaction by providing clear explanations of charges on bills, addressing concerns with patience and empathy.
Warby Parker
Customer Service Expertise- Remote Advisor
03.2021 - 11.2021
Job overview
- Communicated Warby Parker's values and brand philosophy via phone, email, SMS, chat.
- Was an expert in Warby Parker's internal management system to efficiently process sales orders and maintain customer relationships.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Anticipated responses and prepared clear and articulate answers.
- Demonstrated unparalleled product knowledge and offered exceptional style advice.
- Gathered and analyzed customer feedback to inform product and service improvements.
Jay's Frames and Crafting
Manager Assistant/Receptionist
08.2018 - 03.2021
Job overview
- Provided valuable and professional input on a customer's suggested products and services.
- Improved marketing to attract new customers and promote business.
- Responsible for all calls and emails from customers and vendors.
- Assisted with processing and posting payments
- Controlled costs to keep business operating within budget and increase profits.
Adams Pediatric Dentistry
Practice Financial Coordinator
08.2016 - 08.2018
Job overview
- Assisted patients with any billing and insurance questions
- Verified all claims were processed correctly and in a timely manner.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Reviewed denials and contacted the insurance company to dispute if necessary.
- Checked patients in and out as service is completed and set up future appointment.
- Submitted insurance disputes and appeals.
- Responsible for ensuring a patient's ledger balanced out to zero.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Followed up with delinquent accounts to obtain funds and reduce aging balances which resulted in me bringing in over $25,000.00 + to the company.
- Prepared balance sheets, cash flow reports and income statements.
- Reviewed and resolved claim issues captured in TES/CLAIMS edits and clearing house.
- Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
CHS
Medical Billing Representative
04.2014 - 08.2016
Job overview
- Scheduled callbacks for patients along with making callbacks to patients to confirm all issues were being managed properly
- Supported team members in resolving complex cases, applying problem-solving skills to reach favorable outcomes for all parties involved.
- Served as a liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Prevented fraudulent activities through vigilant review of suspicious claims patterns, alerting relevant authorities as needed.
- Increased accuracy in billing by meticulously reviewing and verifying medical codes and patient information.
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
Education
Centennial High SchoolFranklin, TN
HS Diploma
01.2012
University Overview
Skills
- Billing
- Kronos
- Receptionist
- Data Entry
- Filing
- Typing
- Medical Records
- CPR
- CareCredit and knowledge of other lending companies
- Accounts Receivable
- Collections
- Claims and denials
- HIPAA
- Scheduling
- Employee Relations
- Microsoft Office
- Outlook
- Customer Service Skills
- Excel
- Dental Office Experience (6 years)
- Basic Math
- Data Management
- Dentrix (3 years)
- Computer Literacy (12 years)
- Office Administration
- Insurance verification (10 years)
- Cash handling
- Front Desk
- Technical Support
- Workers Compensation
- Appeals
- Cold calling
- Cash register
- Medical Billing
- Dental Billing
- Revenue Cycle Management
- Proofreading
- Active listening skills
- Multitasking
- Positive face-to-face interactions
- Disputes
- Accuracy
- Fast learner
- Payment processing
- Trainer
- Organized
- Strong documentation
- Excellent verbal and written communication
- EMR system
Certification
- OSHA Certified
- CPR Certified
- Driver License
- Medical/Dental Billing Certified
Custom
Custom
- Joseph Ewing, FORMER MANAGER AT JAY’S FRAMES AND CRAFTING, (615) 626.4075
- Shelika Poynter, FORMER CO-WORKER AT KMART, (615) 932.1177
- Chereace Wilford, FORMER MANAGER AT O.M.S, (270) 985.3305
Timeline
Financial Coordinator
O.M.S.
11.2021 - Current
Customer Service Expertise- Remote Advisor
Warby Parker
03.2021 - 11.2021
Manager Assistant/Receptionist
Jay's Frames and Crafting
08.2018 - 03.2021
Practice Financial Coordinator
Adams Pediatric Dentistry
08.2016 - 08.2018
Medical Billing Representative
CHS
04.2014 - 08.2016
Centennial High School
HS Diploma
- OSHA Certified
- CPR Certified
- Driver License
- Medical/Dental Billing Certified
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