Shabree Mynatt
San Bernardino,CA
Summary
Dynamic and results-oriented customer service professional with over 10 years of experience in delivering exceptional service and cultivating positive client relationships. Exceeds customer expectations, resolves issues efficiently, and drives satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Dedicated to ensuring customer delight and contributing to organizational succe
Overview
10
10
years of professional experience
Work History
Document Warehouse Clerk
Swiss Post Solution
Redlands, CA
05.2024 - Current
- Efficiently received and sorted inbound mail, documents, boxes, and pallets, ensuring accurate input into chain of custody software.
- Unloaded and organized banker boxes, and document shipments, preparing materials for scanning or onsite filing.
- Ensured confidentiality and security of sensitive materials in compliance with company policies.
Security Officer
Allied Universal Security Services
Las Vegas, NV
09.2023 - 03.2024
- Manage access points by verifying credentials, issuing visitor passes, and ensuring authorized entry only.
- Operate and monitor CCTV systems and other security equipment to detect and report suspicious activity or breaches.
- Document daily activities, incidents, and irregularities in detailed reports for record-keeping
Receiving Office Clerk
Burlington Coat Factory Distribution Center
San Bernardino, CA
01.2017 - 07.2023
- Verify contents against invoices or packing slips, and inspect
for damages or discrepancies - Handle paperwork related to receiving activities, including filing and record keeping
- Collaborate with purchasing and warehouse teams to streamline receiving processes and
improve efficiency - Ensure accurate and timely recording of received goods in inventory management system
or spreadsheets - Organize and distribute received items to appropriate departments or storage locations
- Coordinate with vendors or shipping carriers to resolve discrepancies or issues with
deliveries. - Provide support to other administrative tasks or projects within the office as needed.
Call Center Representative
Concentrix
Tempe, AZ
01.2015 - 12.2016
- Handle inbound and outbound calls in a professional and courteous manner
- Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting with product or service-related issues
- Effectively navigate computer systems and databases to access customer information, process orders, and update records accurately
- Follow communication scripts and guidelines to ensure consistency and quality in customer interactions
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2010
Some College (No Degree) -
San Bernardino Valley College
San Bernardino, CASkills
- Scanning and copying
- Administrative Skills
- Administrative assistance
- File Organization
- Data Entry
- Mail handling
- Scheduling
Timeline
Document Warehouse Clerk
Swiss Post Solution
05.2024 - Current
Security Officer
Allied Universal Security Services
09.2023 - 03.2024
Receiving Office Clerk
Burlington Coat Factory Distribution Center
01.2017 - 07.2023
Call Center Representative
Concentrix
01.2015 - 12.2016
High School Diploma -
Arroyo Valley High School
Some College (No Degree) -
San Bernardino Valley College