Shabrese Thomas
Baltimore,MD
Summary
With a proven track record at ExpressCare, I excel in team supervision and customer service, enhancing operational efficiency and guest satisfaction. Skilled in conflict resolution and cash control, I adeptly manage front desk operations, achieving significant improvements in team performance and customer experience.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
ExpressCare
Parkville, Maryland
04.2021 - Current
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Greeted guests upon arrival and checked them in to their rooms.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Medical Technologist
KRIS LEIGH ASSISTED LIVING
Gambrills, Maryland
01.2020 - 03.2021
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Dining Room Server
Stella Maris
Cockeysville, Maryland
12.2019 - 02.2020
- Carried trays of food from kitchen to tables in a timely manner.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Collaborated with kitchen staff in order to ensure prompt delivery of food items.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Provided excellent customer service to ensure repeat business.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
Warehouse Worker
Amazon
BALTIMORE, MD
12.2017 - 11.2019
- Performed cycle counts to maintain accurate inventory records.
- Identified discrepancies between physical count and computer data.
- Transported goods to designated areas within the warehouse facility.
- Maintained stock levels in accordance with company policies.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Environmental Services Housekeeper
Futurecare
TOWSON, M
03.2017 - 11.2018
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Emptied trash cans and replaced liners as needed.
- Dusted furniture, pictures, window sills and other surfaces.
- Maintained inventory of cleaning supplies used throughout shift.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Stocked linen closets with fresh linens as needed.
- Responded quickly to calls for spills and other potentially dangerous situations.
Store Associate/Store Manager
Kids Footlocker
Nottingham, Maryland
01.2014 - 03.2017
- Assisted customers with product selection, pricing and availability.
- Monitored employee performance to ensure adherence to company standards.
- Resolved customer complaints promptly with professionalism and courtesy.
- Reconciled daily sales transactions against cash registers totals.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
VIVIEN T THOMAS MEDICAL ARTS ACADEMY
Baltimore, MD06-2016
Some College (No Degree) - MEDICAL BILLING AND CODING
Martinsburg College
Martinsburg, WVSkills
- Rate changes
- Cash control
- Payment oversight
- Conflict and issue documentation
- Team building and supervision
- Check-in and Check-out procedures
- Hospitality and accommodation
- Telephone and email etiquette
- Staff development
- Organization and recordkeeping
- Customer service expertise
- Cash handling
- Issue resolution
- Staff supervision
Dates - Resumesent
01/24/25
References
References available upon request.
Timeline
Front Desk Manager
ExpressCare
04.2021 - Current
Medical Technologist
KRIS LEIGH ASSISTED LIVING
01.2020 - 03.2021
Dining Room Server
Stella Maris
12.2019 - 02.2020
Warehouse Worker
Amazon
12.2017 - 11.2019
Environmental Services Housekeeper
Futurecare
03.2017 - 11.2018
Store Associate/Store Manager
Kids Footlocker
01.2014 - 03.2017
High School Diploma -
VIVIEN T THOMAS MEDICAL ARTS ACADEMY
Some College (No Degree) - MEDICAL BILLING AND CODING
Martinsburg College
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