Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Shabria Gonzalez
East Orange,NJ
Summary
Overview
8
years of professional experience
Work History
Nomad Health
Assistant Project Manager - Operations
09.2023 - Current
Job overview
- Identifying key improvements and company processes with different task forces to implement growth-driven strategies through a combination of analytics and months of qualitative insights
- Lead strategic and operational projects, specific to company cancellations while collaborating with cross-functional stakeholders to translate front-line insights into new products and services
- Deep understanding of company cancellations OKRs and utilized ORK framework to achieve under 4% company cancellations
- Translated complex technical information into an intuitive clear format for company wide use, while also providing staff training and mentorship
Nomad Health
Operations Associate
09.2021 - Current
Job overview
- Primary point of contact for over 75 clinicians while they are on travel assignments; this includes but not limited to contract management, guidance through human resource procedures and policies, cross-functional partnership with clinical, account management, and payroll teams and utilizing healthcare management while assisting with onboarding processes
- Worked with healthcare employees to determine specific job qualifications and ensure clinicians to the bedside as quickly as possible.
- Developed and implemented onboarding and orientation programs for new employees.
- Proficient in technology including Zendesk, Looker Dashboards, Google Sheets, and other software tools
One Medical
Administrative Assistant
03.2020 - 06.2021
Job overview
- Act as a guide for patients as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management and payment collection
- Support in-office and virtual providers with administrative tasks related to things such as medical records, authorizations, referrals, and coordinating care among patient care partners like pharmacies, testing laboratories, and specialists
- Master at technology suite including but not limited to Slack, G-suite, Zoom, and Electronic Medical Record System 1Life, in order to interact with both clinical and clerical team members and complete daily work
- Answer incoming patient calls pertaining to billing, appointment booking, insurance questions, and resolve patient complaints
- Designed and implemented an inventory tracking system to optimize inventory for both clinical and clerical staff
Hudson Montessori LLC
Teachers Assistant/ Preschool Teacher
09.2019 - 03.2020
Job overview
- Assisted in development of monthly lesson plans, homework, and projects
- Worked with children ages 3-5 years old to maintain classroom safety and develop fine motor skills, reading and math
- Evaluate students' social development and physical well-being
- Check emails daily while corresponding with parents through a mobile app
- Quarterly parent teacher conferences to discuss academic progress of the student and stargaze improvement if needed
Fresh Air Fund
Administration Team/Head Counselor
06.2016 - 08.2019
Job overview
- Supervised staff from ages 17-23 and worked with children ages 9-15 and ensured the well being of all
- Coordinated daily camp events and improved prior camp events on an administrative team for 300+ campers
- Facilitates workshops for campers about self-identity, community outreach, inclusion, and money management
- Designed a safety plan for both campers and staff with an administrative team, containing detailed task
- Interview and hire summer staff while coordinating with camp management
- Maintained confidentiality of records relating to clients' treatment.
Education
SUNY College At Old WestburyOld Westbury, NY
University Overview
Skills
- Process Improvement
- Project Management
- Staffing Metrics
- Technique Optimization
- Policy and Procedure Improvement
- Statistical Programming
- Building Partnerships
- Business Acumen
Timeline
Assistant Project Manager - Operations
Nomad Health
09.2023 - Current
Operations Associate
Nomad Health
09.2021 - Current
Administrative Assistant
One Medical
03.2020 - 06.2021
Teachers Assistant/ Preschool Teacher
Hudson Montessori LLC
09.2019 - 03.2020
Administration Team/Head Counselor
Fresh Air Fund
06.2016 - 08.2019
SUNY College At Old Westbury
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