Shabria Peterson

8 years of experience providing technical support and assistance to end users or customers who encounter issues with computer systems, software, hardware, or network connectivity. I worked with users to troubleshoot problems, diagnose issues, and offer solutions through various channels such as phone, email, chat and in person. I created and tracked incidents or service requests, ensuring timely resolution and maintaining a high level of customer satisfaction possessing strong communication skills, technical knowledge, and the ability to handle multiple tasks in a fast-paced environment.