Shabria Rutherford
Grand Rapids
Summary
I Am the perfect candidate for this job and would make a great asset to the team considering being known for my Great communication skills and being a
Welcoming Customer Service Cashier, very good at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service. Areas of expertise include cash handling and problem solving. im experienced in working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful in everything i do for myself and my children.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
SUBWAY®Restaurants
03.2018 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Phone.com
09.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Industrial Machine Operator
Staffing Agency
08.2023 - 01.2024
- Increased product quality by monitoring production line parameters and making necessary adjustments as needed.
- Ensured safety compliance by strictly adhering to company guidelines, resulting in zero workplace accidents.
- Maintained detailed records of machine operation, enabling accurate tracking of usage patterns and potential malfunctions over time.
- Maximized equipment lifespan through diligent care, cleaning, and lubrication of moving parts as required per manufacturer guidelines.
Customer Service Cashier
McDonald's Restaurant
01.2020 - 03.2023
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Online Course
Grand Rapids, MISkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Great communication skills
- Listening skills
- Problem solving skills
- Time management
- Reliable
- Computer/ Typing
- Understanding
Timeline
Customer Service Representative
Phone.com
09.2023 - 02.2024
Industrial Machine Operator
Staffing Agency
08.2023 - 01.2024
Customer Service Cashier
McDonald's Restaurant
01.2020 - 03.2023
Customer Service Cashier
SUBWAY®Restaurants
03.2018 - 04.2024
High School Diploma -
Online Course
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