Summary
Overview
Work History
Education
Skills
Timeline
Shabria Turner

Shabria Turner

Union City,GA

Summary

Well driven manager with a proven track record at Elevated Hospitality Solutions, excelling in team leadership and customer service. Skilled in conflict resolution and strategic planning, I enhanced customer satisfaction and employee engagement, fostering a productive environment. Recognized for my decision-making abilities and commitment to staff development, driving operational success.

Overview

10
10
years of professional experience

Work History

Manager

Elevated Hospitality Solutions
02.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sercurity

Chic-Fil-A
04.2022 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Kroger
02.2017 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Mira Monte, Bakersfield, CA
05.2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management

Timeline

Sercurity - Chic-Fil-A
04.2022 - 04.2024
Customer Service Representative - Kroger
02.2017 - 04.2020
Manager - Elevated Hospitality Solutions
02.2015 - Current
Mira Monte - ,

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Shabria Turner