Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHABRICE SIMS

SHABRICE SIMS

CENTERVILLE,OH

Summary

Background includes working with children exposed to violence and substance abuse or dealing with individual mental or physical limitations. Expertise includes developing plans, curriculum and activities to build skills and enhance development. Dedicated Child Development Specialist experienced in working with children exhibiting signs of developmental, mental health or behavioral problems. Proactive in addressing concerns in order to better integrate students into school classrooms. Prepared to apply 2 years' experience in the field to a dynamic new position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Miami Valley Child Development

Teacher - Aide
Trotwood, OH
08.2020 - 11.2021
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Conducted educational, behavioral and well-being assessments.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Built and maintained strong parent and student relationships.

Cashier

Walmart
Dayton, OH
05.2019 - 10.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Call Center Customer Service Representative

InfoCision
Dayton, Ohio
11.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Education

Associate of Science - Medical Billing And Coding

Keiser University
Fort Lauderdale, FL
07.2023

High School Diploma -

Pike Highschool
Indianapolis, IN
06.2012

Skills

  • Educational Strategies
  • Instructional Techniques
  • Social Skills
  • Behavior Redirection
  • Recreational Activities
  • Assessments Understanding
  • Housekeeping Duties
  • Emotional Development

Timeline

Miami Valley Child Development

Teacher - Aide
08.2020 - 11.2021

Cashier

Walmart
05.2019 - 10.2020

Call Center Customer Service Representative

InfoCision
11.2018 - 05.2019

Associate of Science - Medical Billing And Coding

Keiser University

High School Diploma -

Pike Highschool
SHABRICE SIMS