SHACALI WILKINSON
Shreveport,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
Work History
Cashier
Mcdonalds, PDI FOODS
Shreveport, LA
12.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Representative
Humana
SHREVEPORT, LA
11.2021 - 11.2022
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Innovative Employer Solutions
Shreveport, LA
10.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Led on- and off-site customer support teams across multiple time zones.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Customer Service Representative
Teleperformance
Shreveport, LA
02.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
BOOKER T WASHINGTON
Shreveport, LA05-2020
Skills
- Product restocking
- Product Recommendations
- POS Systems
- Cash Handling
- Payment Processing
- Customer Assistance
Timeline
Cashier
Mcdonalds, PDI FOODS
12.2022 - Current
Customer Service Representative
Humana
11.2021 - 11.2022
Customer Service Representative
Innovative Employer Solutions
10.2020 - 05.2021
Customer Service Representative
Teleperformance
02.2019 - 07.2020
High School Diploma -
BOOKER T WASHINGTON
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