Shacara Townes
Marietta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Style Team Member
Target
Smyrna, GA
05.2019 - 06.2022
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Attended weekly team meetings about new products, promotions, strategies.
- Conducted training sessions for new hires on company policies and procedures.
- Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
- Organized the sales floor according to current trends and fashion rules.
- Tracked inventory levels of clothing items and restocked shelves when necessary.
- Created displays in the store to showcase new merchandise and attract shoppers.
- Managed multiple tasks simultaneously under tight deadlines without compromising quality standards.
- Collaborated with other team members in order to create an inviting atmosphere for shoppers.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
- Adhered to all safety regulations within the workplace such as maintaining a tidy workspace free from tripping hazards.
- Stayed knowledgeable about current fashion trends in order to provide informed advice when asked.
- Ensured all displays were neat, organized, and aesthetically pleasing.
- Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
- Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
- Greeted customers upon entering the store with a friendly smile and helpful attitude.
- Offered assistance throughout the store so customers could easily find what they need.
- Assisted customers with selecting clothing and accessories to match their style needs.
- Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
- Recommended looks based on customer's preferences while also introducing them to new styles they may not have considered before.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to achieve daily goals.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Trained new team members using approved training materials and information.
- Identified needs of customers promptly and efficiently.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Sales Floor Associate
Walmart
Marietta, GA
01.2010 - 12.2017
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Cross-sold products and services to increase average transaction value.
- Assisted in the preparation and execution of physical inventory counts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Addressed customer questions and concerns regarding products and services.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Operated point-of-sale systems accurately to process payments from customers.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Cashier
McDonald's
Marietta, GA
05.2005 - 06.2008
- Took orders, prepared foods and processed payments in full-service establishment.
- Processed sales transactions to prevent long customer wait times.
- Mastered point-of-service computer system for automated order taking.
- Kept customer and food preparation areas clean and well-organized.
- Reviewed contents on food trays to check complete order.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Accurately made change for cash transactions.
- Organized order taking station to ensure efficient workflow.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Operated cash registers, credit card machines and other related equipment accurately.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2017
Skills
- Positive Customer Engagement
- Honest and Dependable
- Reliability
- Decision-Making
- Basic Mathematics
- Adaptability and Flexibility
- Problem-Solving
- Multitasking
- Written Communication
- Professionalism
- Speech Clarity
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Organization
- Active Listening
- Time management abilities
- Customer Service
- Organizational Skills
Timeline
Style Team Member
Target
05.2019 - 06.2022
Sales Floor Associate
Walmart
01.2010 - 12.2017
Cashier
McDonald's
05.2005 - 06.2008
High School Diploma -
Penn Foster Career School
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