Summary
Overview
Work History
Education
Timeline
Generic

Shacarla Walton

Lynn,MA

Summary

Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

13
13
years of professional experience

Work History

Grocery Specialist

Amazon Prime Products
Chelsea, MA
08.2021 - Current
  • Assisted customers online orders by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Completed regular cycle counts and inventory audits. Product labeling.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Supervised and trained new staff in performing census.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 50lbs pounds.
  • Operated PC and RF-based computer systems for inventory management.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Agent/Travel Coordinator

Travel With Simplicity
Boston, MA
08.2019 - 02.2022
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Helped with determining destinations, travel dates, mode of transportation, hotel stays, excursions, insurance and payment options.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges and policies .
  • Ensured proper planning. Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Paris and Dubai.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Customer Service Representative

Enterprise Rent-A-Car
Boston, MA
02.2013 - 03.2020
  • Taking incoming calls - reservations, rates quotes, general questions and answers. Provided information and resolutions for customers, other branches, insurance companies, dealerships, repair shops and other vendors.,
  • Managed outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
  • Provided information regarding charge accounts and loyalty programs.
  • Verified car information and VIN number for security and car control.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities such as selling, insurance, additional drivers, gas, satellite, radio, gps car chargers and toll transponders.
  • Trained new personnel regarding company operations, policies and services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease. Managed multiple tasks in high-volume environment.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Old Navy
Saugus, MA
04.2010 - 05.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed weekly sales ads and monitored price changes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise from other locations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

General Educational Development Certificate

Quincy High School
Quincy, MA

Timeline

Grocery Specialist

Amazon Prime Products
08.2021 - Current

Customer Service Agent/Travel Coordinator

Travel With Simplicity
08.2019 - 02.2022

Customer Service Representative

Enterprise Rent-A-Car
02.2013 - 03.2020

Cashier

Old Navy
04.2010 - 05.2013

General Educational Development Certificate

Quincy High School

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Shacarla Walton