Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shacely Cruz

West Valley City,Utah

Summary

Focused Receptionist / customer service agent with 6 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. With some 2 years of collections experience. Also have some background in cna/wound tech and medical charting.

Overview

10
10
years of professional experience

Work History

Supervisor

Galileo Financial
Sandy, UT
10.2020 - 02.2021
  • Monitored customer service team performance and provided feedback to ensure that established service levels were met.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Investigated any claims made by customers regarding disputes over billing errors or product defects.
  • Resolved customer complaints or answered customers' questions.
  • Ensured that all escalated cases are resolved within agreed-upon time frames.

Credit Specialist

Progrexin
West Valley City, UT
01.2020 - 10.2020
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Identified valuable solutions for customers with credit problems.
  • Partnered with customers by using effective communication skills to boost payment process.
  • Handle Spanish calls

Receptionist

Mac wheels and tires
West Valley City, UT
01.2018 - 10.2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.

CNA

promise hospital
Salt Lake City, UT
09.2016 - 01.2018
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.

Sales Representative

RDI Call Center
Nogales, AZ
02.2011 - 06.2014
  • Prepared and processed contracts and order forms for new and existing customers
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Elevated customer purchasing experiences to promote steady revenue.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.

CNA

North Canyon Care Center
Bountiful, UT
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Documented patient intake and dietary requirements and assisted with feeding
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Collected specimens, monitored vitals and maximized patient comfort
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
  • Guaranteed accurate, timely flow of information by maintaining up to 15 patients charts and updating healthcare team on patient status

Education

High School Diploma -

Ellen Wood Academy
05-2015

Skills

  • Medical records management
  • Medication administration
  • Regulatory compliance
  • Wound cleaning/care expertise
  • Credit decision making
  • Consumer credit knowledge
  • Telephone and email etiquette
  • Policy development
  • Process Optimization/Improvements
  • Call center
  • Persuasion strategies
  • Credit and collections
  • Meticulous and organized
  • Business operations understanding
  • Organization and efficiency
  • Multi-line telephone skills
  • Document control
  • Multitasking and prioritization
  • Technologically savvy
  • Professional and polished presentation
  • Multitasking ability
  • Strategic Planning
  • Inventory Control
  • Staff Discipline
  • Policy Enforcement
  • Account Review
  • Customer Research
  • Payment Posting
  • Account Reconciliation

Languages

English
Professional
Spanish
Professional

Timeline

Supervisor

Galileo Financial
10.2020 - 02.2021

Credit Specialist

Progrexin
01.2020 - 10.2020

Receptionist

Mac wheels and tires
01.2018 - 10.2019

CNA

promise hospital
09.2016 - 01.2018

Sales Representative

RDI Call Center
02.2011 - 06.2014

CNA

North Canyon Care Center

High School Diploma -

Ellen Wood Academy

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Shacely Cruz